ModelsLabDoing the groundwork for making AI more accessible. Models Lab is a suite of APIs that make it easy for businesses to create visual content. Our APIs are easy to use and integrate with various applications, making it possible for businesses of all sizes to take advantage of our services.
ModelsLab (modelslab.com) has 18 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Jiremi R.
Audiogen doesnt work, broken product subscribed to try but no refund. STAY AWAY. Scammy
Response from ModelsLabMar 18, 2025
Hi Jiremi, We’re really sorry to hear about your experience, and we want to make things right. Could you please provide your email ID? This will help us locate your account and close your issue quickly. We appreciate your patience and understanding Thanks Modelslab [email protected]
Karma
They promise you a refund if you don't like it. I tested it and it was horrible. 10 minutes after signing up, I requested a refund. They ignored my request and I lost my money.
Response from ModelsLabFeb 21, 2025
Hi Karma, We’re really sorry to hear about your experience, and we want to make things right. Could you please provide your email ID? This will help us locate your account and process your refund as quickly as possible. We appreciate your patience and understanding Thanks Modelslab [email protected]
a. H.
you cannot delete your free trial account your self. They keep your data for 30 days god know if the will charge me after that period since they do not even confirm by mail !
Response from ModelsLabFeb 21, 2025
Hi Andreas Heilmann, We’re truly sorry for the confusion and frustration you’ve experienced. We understand how concerning this must be. To clarify, we do keep data for 30 days to ensure a smooth experience in case users decide to continue with our service. However, we want to assure you that you will not be charged after the trial period without your consent. If you’re feeling uncertain, please provide your email ID, and we’ll personally make sure your account is properly canceled and that no charges will occur. We apologize once again for any inconvenience, and we appreciate your patience and feedback. Thanks Modelslab [email protected]
Stefan M.
They promised a refund for a subscription that was cancelled and I did not get one. I ADVISE YOU NOT TO go with these resellers because they are not even the real modelslab but using other API. Not to mention that the IMAGES ARE soooo terrible. You tell it to create a house and it gives you a horse. Completely unrelated. AVOID AVOID AVOID
Response from ModelsLabFeb 21, 2025
Hi Stefen, We’re sorry for any inconvenience you’ve experienced. We wanted to let you know that your refund has already been processed. If you have any other concerns or need further assistance, please feel free to reach out. We appreciate your patience and understanding. Thanks Modelslab [email protected]
Carlos
I had a terrible experience with their API, which is full of bugs. I requested a refund, and they kept stalling for two weeks, only to inform me that the refund period had expired. I definitely do not recommend this service. Additionally, their API is built on top of another, so it’s easier to go directly to the source, like on sites such as replicate, Stay away!
Response from ModelsLabMar 14, 2026
Hi Carlos, We're sorry to hear about your experience. Modelslab provides inference for both open-source and third-party AI models through a single API, allowing developers to access 100,000+ AI models from one platform. Our product performance, speed, and reliability have improved significantly, and many customers use the platform successfully. If you’re still facing any issues or would like us to review your case, please contact our support team so we can assist you. Contact to :- [email protected] – Modelslab Support Team
Dalila P.
it's a bad choice
Response from ModelsLabMar 14, 2026
Hi Dalila, We're sorry to hear that you feel this way. Your feedback is important to us, and we’re always working to improve our platform and user experience. If you faced any specific issue while using Modelslab, please feel free to contact our support team so we can assist you and make things right. Contact to : [email protected] – Modelslab Support Team
Mustakim A.
The trash company has terrible APIs and is slower than a dumb road roller. I would never work with this company; it is a total scam. Data is totally insecure, what else can be expected from a indian company?
Response from ModelsLabMar 14, 2026
Hi Mustakim, We're sorry to hear that you had a negative experience. At Modelslab, we take performance, reliability, and data security very seriously, and our team continuously works to improve our infrastructure and services. If you faced any specific issue while using our APIs, please feel free to contact our support team so we can look into it and assist you. Contact to :- [email protected] – Modelslab Support Team
Wendy
I'm using ModelsLab from over 3 months. At start while we were working on the POC, it was great - the image generation quality and response time. But as we shift to production with very moderate traffic ~30 image generation per day. It started getting worst - every day there are many failed cases, downtime and image generation taking too long (10-15mins). We had many customer complaints. And today it reached the limits, they updated the image bucket storage and it doesn't have public access so all the generated images are private and links are inaccessible.
Response from ModelsLabMar 14, 2026
Hi Wendy, Thank you for sharing your feedback and for using Modelslab. We're sorry to hear about the issues you experienced. We want to let you know that our infrastructure has been significantly improved to provide better reliability, faster response times, and more stable API performance. We continuously upgrade our systems to ensure a smoother production experience for our users. If you are still facing any issues, please reach out to our support team so we can review your case and assist you. Contact to :- [email protected] – Modelslab Support Team
