ModelonesReviews of modelones.com

I order a nail kit on January 23,2023 it's March 18, 2023, and have not gotten my kit yet

I won't ever use this company again. It took 3.5 weeks to get my nail kit. The base coat was dried up and completely unable. I responded to them and got a reply. They said they'd send a replacement. It's been 3 weeks and still nothing. I sent another email and no response. I can't use the kit without the base coat unless I try another brand. Not worth the hassle. The company is based in China. Had I known that I wouldn't have bothered.

I ordered polygel and other items from Modelones website on 5/12/22. As of today, 5/24/22 I STILL have not received any of the items I ordered. The last tracking update from DHL shipping was on 5/21/22, with no estimated delivery time frame listed. I definitely will NOT be ordering anything from Modelones ever again!

If I could give 0 stars, I would. I normally order their products from Amazon and I LOVE the product itself, but I decided to order through the website directly because of a sale they were having and IT WAS THE WORST DECISION. After I submitted my order, there was some extra gibberish added to the end of my address that has never popped up any other time I have ordered online. When I emailed them about it, they said my package shipped before I sent the email so there was nothing they could do except give me the USPS number. This was a false statement and I have emails to prove this. I sent an email at 10:09 pm letting them know of the mistake, I received an email at 1:05 am saying that my item shipped, and then I received that email from their customer service rep at 2:50 am. I replied that I would just like to cancel my order considering their website added junk to the end of my address and they are lying about communication that obviously has time stamps and CRICKETS. I have not heard anything from them.

I ordered a few items off the website and 2 days later my package came in and once I opened it there were missing items I only received 1 item and have been trying to get ahold of them but they aren’t responding I honestly wouldn’t recommend buying from them they don’t have a phone number you can call to speak to a real person and the email they provide it just a message they send to everyone with an issue they aren’t real responses.

I ordered on November the 12th received an email on the same day that my order had shipped is the 24th and still nothing.

I didn’t relieved my package and they put another email to the package so I don’t know what to do but it says it in china what should I do?

I have been waiting 2 months for my item. They can see by the tracking number it still has not reached the UK however are refusing to give me a refund. I found the customer service rude and patronising. Avoid!!! They are ripping people off and stealing money.