Modell's Sporting GoodsReviews of modells.com

I ordered two 25 pound Olympic plates online and instead was sent one 45 pound plate. I contacted the company and asked if they could send my correct order before I return the 45 pound plate and they told me they wouldn't send me my correct order until I mailed back the incorrect plate. I received horrible customer service and have been emailing back and forth for over a month and have received virtually no help with my situation. Im not dragging a 45 pound weight to the post office because of a mistake they made. To make it even better, the return label they sent me is only for 25 pounds, so I would not even be able to use it anyway. DO NOT ORDER FROM HERE!!!!

Placed an order for a piece of cardio equipment that was $533 a week ago. Emailed them asking when it would be shipped was told within 5 to 7 days. Just got an email today that THEY are canceling the order because THEY cannot fulfill it and they are only issuing me a store credit for $533! I didn't cancel the item they did, I have paid for this item in full and am now out the money I dont want a store credit I want a refund to my original payment method. I didn't break any agreement they couldn't fulfill the order. Im livid. Now I cant afford to go elsewhere and also don't have the equipment I placed an order for. Im not dropping this and am thinking of calling the news station about it.

I absolutely hate this place, the customer service sucks and it take them forever to respond. This will be my first and last time ordering anything from place. I recommend no one go through them they needs to be shut down.

I bought a bench and it came with no screws or manual. I called customer support. They sent me the screws and the manual just to find out that they never sent me a bench. They sent me pro for carbon strength power tower. Really bad sports source. Never buy anything from them and you shouldn’t ether

I ordered a green hooded sweatshirt a got grey I will never order on line with them again.👎

I ORDERED SOMETHING ONLINE AND NEVER RECEIVED IT I CALLED CUSTOMER SERVICE LAST WEEK AND I WAS SUPPOSED TO A REFUND AND A WHOLE WEEK PASS IM STILL WAITING .I CALLED BACK YESTERDAY AND SPOKE WITH 2 DIFFERENT LADIES ONE SAID U WILL GET UR REFUND SH MISUNDERSTOOD ME IM ASSUMIMG BECAUSE THE EMAIL SAID SEND BACK THE ITEM I CALLED AND SAID I NEVER RECEIVED IT SO HOW CAN I RETURN .THE OTHER LADY SAID THAT THE FIRST LADY NEVER PUT IT THREW AS A REFUND FOR MONEY OR SOMETHING TO THE NATURE OF THAT TRAIN UR WORKERS CORRECTLY AND HAVE BETTER CUSTOMER SERVICE SKILLS AND NOT AN ATTITUDE ABOUT MY MONEY

Bought a pair of tennis on December 15, 2019, then returned, of course I paid for return, confirm with then, that they received the item back, call three time already, asking for my refund of $47.24 Order Number MODELLS00885095 Order Placed: Dec 15, 2019 We have finished processing your Return # 6284577 for Modells.com Order # MODELLS00885095. The items you returned are detailed below: Item Subtotal Status Nike Precision III NBK Mens Basketball Shoe Color: Black/Black Size: 9 202378826 Qty: 1 NEVER RECEIVED MY MONEY BACK, ALERT THIS IS A SCAM COMPANY,

I prefer an item from them and had to end up shipping it back because it was awful material and my daughter didn’t like it. It was a Christmas present. So when I shipped back it was an average of $8. Which Modell’s told me I would not get that! My item purchased was $18 so I should’ve kept it. But it’s been 3 weeks and I got an email wanting my order number, 1 week later wanting my tracking number to verify that I shipped it back and now nothing! No refund! No email and I wrote to BBB And I hope I can get something done! Horrible and sketchy place! I’ll never order from them again!