Modell's Sporting GoodsReviews of modells.com

Ordered 3 items three weeks ago on #63610. Two arrived. The third one (primary reason for order) has not shipped. No info available online. Phone number is a recording that says to email customer support. Two email inquiries sent over the last 10 days but no reponse. Seems like a scam! Do not buy from here.

Ordered a shirt over a month ago. The phone number tells you to contact them via email (no doubt because they couldn't handle responsibility) and then two emails and 2 weeks after first contact attempt. No replies. Nothing. The order has no tracking. Just says "unfulfilled"

I order a backpack on August 27th and we are now in October 3rd and no backpack. Have emailed them several times and no response. And good luck trying to get thru their number.

SCAM SCAM SCAM! After the order was placed I get an email that it's out of stock and I'll get in store credit with no reference number or anything!

The worst experience ever- not surprised they have filed for bankruptcy. I ordered 1 item in late November- as soon as I ordered it, my credit card was charged. I emailed customer service after 3 weeks of not receiving the item- in which I got a quick response “ They are looking into it.” After several days I never heard back from them so I sent several more emails. Never received anymore communication. So this past Monday I called- they were checking and would send me an update. Today- 12-22- 3 days before Christmas- I demanded an answer before I would end my call- found out they do not have my item in stock- my thinking is they never had it in stock. This was obviously a Christmas present- so now I have to find something else- they should have been transparent 2 weeks ago. I’m suppose to be refunded- we will see.

I bought two pieces of machines: OVICX Smart Run Treadmill and Echelon Smart Connected Rowing Machine w/ 21.5" screen for a total of $2,706.22 about two months ago. The Rowing machine showed up with poor packaging from some miserable Chinese outfit. The packaging was so poor that screws came loose and got into the rowing drum causing not properly working. The treadmill showed up after nearly two months late after weekly expediting this crooked Modells outfit. Upon arrival opened up the package, sure enough the treadmill and display did work! After frequently calling and expediting these crooked people, we are still waiting on them sending us the defective parts. I’m not sure what I am supposed to do with these parts. Two months and $2,700 later, with no machines and with two pieces of junk occupying floor space. This company must have either setup by the crooked Chinese or Americans as a front store with the aim of selling junk Chinese goods. The Chinese goods are at the bottom of the barrel anyway, but these products are even lowest than low. PLEASE DO NOT BUY AND GET SCAMMED LIKE US. you will just loose your money!!!!

Worst company ever. We purchased an item online and it was never sent. Finally after a few weeks found out they never even had it in stock. Tried again later and same issue. Now over two months later I still have not received my refunds for items we never received. Emails are always the same with no resolution. Customer service is a joke and you can never speak to a manager. They keep telling you rest assured your refund will be there in a few days. They give you a time frame that a manager will call back but they never do. When you call back they are no longer available. They will not give you a direct name or phone number of any manager. They will place you on a fake hold to pretend they are researching and then come back with the same response they gave you previously. By far worst company and by far the worst customer service I have ever dealt with.

AWFUL COMPANY!! I ordered two items got 1/2 of them on time and the last item( a 100$ baseball jersey) never arrived. After 5 weeks had passed I called them and spoke to about 20 different customer service representatives that all told me the same thing "We'll send you and update in 48 hours". After about two months had passed I finally got a hold of a "manger" who was able cancelled my order and told me a refund was going to be issued to my account within 15 business days. It has been two months now and it is safe to say I am never getting my money back. Avoid doing business with this company because they will try to scam you...