Greg S.
Buyer beware!!!!!
had a long chat with M from Customer Services and outlined that the website is very misleading a far as a 'Money Back Guarantee' is concerned and returns. she was apologetic and conscientious about making sure they did things courteously and respectfully for their clients. this could have been fixed without having to resort to this review but Mod Lighting still respect their clients unlike most others Buyer beware!!!!!! They sent a faulty lighting fixture and not what I ordered plus it was a piece of plastic garbage for nearly $400. They have a 30 day money back guarantee but DO NOT BE FOOLED. they apply a ' facility fee' plus you have to pay to send back. They are trying to extort $100 from me for a piece of rubbish.
Response from MOD LIGHTINGJan 20, 2025
Hi Greg, We appreciate your feedback and are truly sorry to hear about your experience. At MOD LIGHTING, we strive to provide high-quality products and excellent service, and it’s disappointing to learn we didn’t meet your expectations. To clarify, our Return Policy does state that customers are responsible for return shipping costs, and we may apply a restocking/refurbishing fee of 10% on returned items. However, we have a streamlined process for damaged items. If you provide proof of the damage, we can often process a refund or replacement without needing the item returned. We apologize if this wasn’t clearly communicated during your interaction. We value our customers and aim to resolve issues promptly and fairly. If you have further concerns or need additional assistance, please don’t hesitate to reach out to our support team directly. We’re here to help and ensure your satisfaction. - Team MOD