MOD LIGHTINGReviews of mod-lighting.com

Response from MOD LIGHTINGOct 9, 2025

Hi Sarah, We truly appreciate your kind words! Providing a personalized and seamless experience is at the heart of everything we do. Our team is dedicated to ensuring every interaction reflects the same level of care and craftsmanship that goes into our designs. It means so much to know that your experience stood out. We are honored to be your first choice for lighting and look forward to helping you create even more inspiring spaces in the future. - Team MOD

Response from MOD LIGHTINGOct 7, 2025

Hi Josh, Thank you for providing your order number and for sharing your experience. We have looked into this further and have already processed the necessary refund for your order. Please know that we truly value your feedback. As part of our ongoing efforts to enhance service and support for our customers in your region, we are currently in the process of opening a warehouse in the UK. This will allow us to offer faster deliveries and more efficient after-sales support in the near future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again with a much smoother experience next time. - Team MOD

Response from MOD LIGHTINGSep 28, 2025

Hi Fereshteh, Thank you so much for your thoughtful review. We’re delighted to hear that your pendant light arrived on time and exactly as described, and that our team was able to make the process smooth and stress-free for you. At MOD LIGHTING, we are committed to delivering both exceptional designs and a seamless experience from start to finish. We truly appreciate your trust and support, and we look forward to helping you with more lighting designs for your home in the future. - Team MOD

Response from MOD LIGHTINGSep 24, 2025

Hi Mark, Thank you for sharing your thoughts. We’d like to clarify that it’s not true that all of our lights use non-replaceable LED bands. Our fixtures use LEDs that are replaceable. If you had checked our website or reached out to our support team, we would have been happy to explain this in detail. You can see this information for yourself by visiting any product page on our site, scrolling down to the Dimensions & Specs section. There, you’ll find details on each light’s specifications, including the light source and whether it’s replaceable. We hope this clears things up, and we’d be glad to assist further if you have any questions. - Team MOD

Response from MOD LIGHTINGSep 14, 2025

Hi Janet, Thank you for your kind words. We’re glad you found us and that your experience with our service, shipping, and quality has been such a positive one. At MOD LIGHTING, our goal is to provide statement pieces with exceptional craftsmanship and a seamless experience from start to finish. We truly appreciate your trust and support, and we look forward to helping you with more designs in the future. - Team MOD

Response from MOD LIGHTINGSep 10, 2025

Hi Margie, Thank you so much for sharing this wonderful feedback. We’re delighted to know you’re enjoying the exceptional quality and design of your new lights, and that the packaging met your expectations as well. At MOD LIGHTING, we take pride in creating statement pieces that elevate everyday spaces, so it’s exciting to hear you are already planning to upgrade more of your home. We truly appreciate your support and look forward to being part of your next lighting transformation. - Team MOD

Response from MOD LIGHTINGAug 26, 2025

Hi Issac, Thank you so much for sharing this! We’re thrilled to hear you’re loving your new lights and that they’re turning heads in the neighborhood. That’s exactly the kind of impact we strive for. At MOD LIGHTING, our mission is to create statement pieces that transform spaces, and it’s wonderful to know your lights are doing just that. We truly appreciate your support and look forward to helping you with more designs in the future. - Team MOD

Response from MOD LIGHTINGJul 10, 2025

Hi Alyiah, Thank you for sharing your updated feedback with us. We truly appreciate you giving us the opportunity to make things right. We're glad to hear that the refund for the third order was processed, and we apologize once again for the inconvenience and delays you experienced with your second chandelier order and the missing extension rods. Your experience is certainly not the standard we strive for, and we’ve shared your feedback with our team to help improve our processes moving forward. We value your patience and understanding and hope that we can provide you with a smoother experience in the future. - Team MOD