MOD LIGHTINGReviews of mod-lighting.com

sent the incorrect transformer, non dimmable.

We ordered "custom sized " Haylen lights. (4). Not only did they come a bit earlier than expected but were exactly what we wanted and were in perfect condition from shipping! Installed easily as per instructions and worked exactly as advertised. Highly recommend.

Typical bait and switch website. The light we recieved was nothing like the picture... it was a cheap light fixture with a spray painted cheap looking gold finish instead of the nice/gold brass from the pictures. You can tell the light was just a knock off of the light that was in thr pictures. It is very telling when there are so many negative reviews, I should have checked the other reviews first... returned the item right away... and it is ridiculous that they charge restocking when it isn't the item you would expect. False advertising at it's finest. Edit: they did not charge the restocking fee but it took 5 or 6 emails of arguing to make sure they didn't! Doesn't change the fact that this is a bait and switch.

The lights looked cheap and they were plastic not glass. Some parts were missing. When inquired about the return they suggest discount of less than a third of the cost. I declined I confirmed that I’d like to return the item and they gave me a return label with the address to China 🇨🇳. It cost me $143 to send it back but I paid quite a bit for the light. It took about 2.5 months to get to China but eventually, I got some of the money back. Make sure you have the USPS tracking for the return.

“meh” sums up my service experience. I cancelled the order and Mod conveniently shipped the next day. Order did not have the discount they promised in email. Box and packaging was the absolutes cheapest they could have used. Ended up selling the light for a discount on craigslist. EDIT: MOD trying to get review erased. Here is my response; I contacted MOD several times asking for cancellation, and this is PRIOR to receiving any kind of ship notification. While I was promised a refund, shipping would have been at my expense. I also did not receive a discount as promised for keeping the item, which i also communicated with your team about. I no longer have the fixture and stand by the accuracy of the review. Aloha! John (via iPhone) On Nov 27, 2022, at 2:31 AM, MOD Lighting wrote:  Hi John, Junaise (MOD Lighting) Nov 27, 2022, 07:31 EST Hi John, I hope this email finds you well. This is regarding your TrustPilot review: We are very surprised to have received this review. Per checking, one of my colleagues had advised you previously that once you have received the item, you can decide whether you still want to keep it or to return it for a refund, please see screenshot below: However, we have not received any update from you on whether you wanted to keep it, else we would have applied the refund. We are also so sorry for not being able to monitor the email correspondence to make another follow-up with you. That said, if we were to apply the refund, would you be willing to update your review on TrustPilot? Best Regards, Junaise Visit us: Junaise (MOD Lighting) Nov 25, 2022, 14:08 EST Hi John, I hope this email finds you well. This is regarding your TrustPilot review: We are very surprised to have received this review. Per checking, one of my colleagues had advised you previously that once you have received the item, you can decide whether you still want to keep it or to return it for a refund, please see screenshot below: However, we have not received any update from you on whether you wanted to keep it, else we would have applied the refund. We are also so sorry for not being able to monitor the email correspondence to make another follow-up with you. That said, if we were to apply the refund, would you be willing to update your review on TrustPilot? Best Regards, Junaise Visit us: To add additional comments, reply to this email. This email is a service from MOD Lighting. Delivered by Zendesk [7EOOVP-Q495R]

Since I complained that my package had not arrived I cannot fault MOD , they took my complaint and within 2 weeks they had sent me another chandelier. Thank you for listening and for acting so promptly. By the way the Kendall Chandelier is amazing !

This review is a total re-write. We originally had the Bailey light shipped that arrived with a defect. A new rod was dispatched and re-sent. It arrived bent. A second replacement was shipped and it also arrived bent. I'm sure you could imagine the frustration. This was the positive turnaround point. Mod-Lighting sent us an entirely new unit. It was shipped in a box with proper Styrofoam. The build quality was also improved. The light globes were of thicker glass and the base unit was totally redesigned. The company said they are working on improving their service and we sure noticed the positive improvement with this shipment. We now have a proper, functioning light. Thank you.

Lights are not what was portrayed. Can’t seem to get in contact. Over priced.