MOD LIGHTINGReviews of mod-lighting.com

The Bailey light fitting I received had unfortunately been machined incorrectly in the factory. Today a correctly machined fitting arrived...it did take a few weeks due to the factory being closed for holidays, but I do have to say that the customer service did keep me informed of their attempts to resolve the problem. The fitting itself is just stunning....it's a real centre-piece in my kitchen area. The quality is fine. Ordering from abroad is always a gamble, but I would say to prospective buyers don't be put off....hold out if there ever is a problem because it's worth it in the end.

I placed an order on January 2, 2023 and have been going around in circles with customer service ever since. Part of their problem is a delay in correspondence, I don't know if it is due to a time zone difference or the shifts that they work. Here is a chronology of the highlights which transpired. 1. October 30, 2022 I sent an inquiry about customization of the light fixtures and was told that it is possible and to notify when the order had been placed. 2. January 2, 2023 4:31 PM I placed the order and received confirmation of the order. 3. January 2, 2023 4:39 PM I emailed the confirmation number to Anne. 4. January 3, 2023 5:32 AM Anne requests the order number. 5. January 3, 2023 9:22 AM I provide the order number. 6. January 3, 2023 10:59 PM Anne states that she did not see the order number and requests additional information (order number, full name and email address). 7. January 4, 2023 9:07 AM I provide the requested information. 8. January 5, 2023 1:19 AM Anne acknowledges receipt of the information and confirms that the customization is noted. 9. January 5, 2023 10:13 PM Anne notifies me that the order has shipped but will attempt to stop shipment of order. 10. January 5, 2023 10:48 PM Anne confirms order has shipped and suggests the adjustment be made on my end. 11. January 6, 2023 9:13 AM I explain that the order will be sent outside of the US for a project that I am working on and I do not want to take a chance on having the adjustment being made at that end so I request a return authorization. 12. January 9, 2023 4:23 PM I email notification that the delivery has been made and request status update of my request for return authorization. 13. January 11, 2023 10:06 PM Anne provides instructions to adjust the fixtures. 14. January 13, 2023 4:59 PM I notify you again that I do not intend to adjust the fixtures and again request a return authorization and instructions for return. 15. January 13, 2023 8:35 PM Anne provides requirements for return and communicates the 20% partial refund should I decide to keep the fixtures. 16. January 16, 2023 1:52 PM I notify Anne that would like to return the fixtures. 17. January 18, 2023 2:59 PM Beverly notifies me that the order cannot be returned due to the customization. 18. January 18, 2023 3:51 PM I notify Beverly that the customization was not performed and this is why I am returning the fixtures. 19. January 20, 2023 5:20 AM Beverly notifies of offer to replace the fixtures free of cost with the requested customization. 20. January 20, 2023 10:20 AM I accept offer and ask for clarification of offer. 21. January 26, 2023 5:51 AM Offer is rescinded and again instructions for adjustment of the fixtures is provided. After I provided these details to MOD they determined that the customization request had not been made within the required 12 hours so a replacement was not possible but they would assist with a refund. They later requested photos of the packaging and light fixtures to verify condition before return. I sent the photo of the unopened box on Feb. 1, 2023, I never bothered to open the box since I knew that the customization had not been performed. I am still waiting for their response. Overall I would say the time, effort and aggravation are not worth it. Buy your lighting elsewhere. Feb. 07, 2023 Update to Response This was exactly the wrong response to my review. Yes, the return will be processed and a refund eventually issued but the damage to your reputation is done. The response should have been, we took too long to process your customization request and we will work hard to make the necessary corrections and earn your future business. The issue could have easily been resolved by asking me to return the order (at my expense) and offering to make the required customization and returning the order to me completed. But that never happened so this is why this company will never achieve its full potential and remain substandard. February 28, 2023 Update I finally received a full refund from MOD. A word of caution, had I opened the box and made the adjustments to the fixtures that MOD advised me to do on three different occasions, I would not have received a refund at all. I can forgive a lot of things, but not bad customer service.

I'm from Bangladesh.For me ur lynx lighting is dearest to me,& also expensive .How can i get it in BD.

Great customer service.

According to my experience, this company is trustworthy and helpful. Their staff will respond and ensure your satisfaction. My wife and I are very pleased after purchasing three lights. Two exterior and one interior.

the light does not connect to my phone

Product was extremely cheaply made and cost to return was more than the product itself. No customer service to call, avoid this company at all costs.

I received a product that was depicted as a nice soft brushed gold colour on your website and when I received it the colour was a mustard yellow with sparkle and not at all what I wanted. I was obviously disappointed and wanted to return it. I was told I would be responsible to ship it back to the warehouse (which I thought was in New York because that is the address on the internet and it doesn’t say anywhere else this ships from China). The cost to ship it was $450+taxes and other fees. When I contacted customer service I was told I was out of luck but they would gladly refund me 35% of the original purchase price which actually is only $301.35 of the original purchase price. So I am out $560 either way. I can not believe the customer satisfaction guarantee! It’s a crock and not true. I am out $560 +taxes +duties on this and still had to buy another light fixture …I couldn’t even sell it because the colour is so terrible! Thanks for the great first and last time I ever purchase from your company or any others. I wish I could give a minus 5 rating .