Tiffany
Arrived late, employees lied, then bribed
The contacts were fine but i had contacted customer service before I ordered (Friday morning) & asked if I paid for expedited shipping would i get it by Wednesday evening, as i needed it for an event. They assured me that I would. I checked Tuesday afternoon & it was still showing not shipped! I called customer service and they said they had shipped it Monday morning, but usps just wasn’t tracking yet. My event came & went & contacts didn’t show up until Friday evening. I called usps & they claimed they didn’t receive the package until Tuesday evening (coincidentally after i spoke to customer service). I contacted customer support again. They continued to lie & claim they shipped Monday despite all evidence to the contrary. I then stated i wanted a refund. Site says you can get one for any reason within 2 weeks if box is unopened. It had only been a few days & i hadn’t opened it, yet they would only offer me 20% off my next order instead!! Like I’d want to order from this company again! Finally after a bunch of back & forth they agreed to take the 20% plus what i paid for expedited shipping off this order instead. I suppose I’m satisfied with this outcome but i don’t understand the need for lies or why they refused to just give me the refund i initially asked for! Edit: After I posted this review they sent me numerous emails for months basically bribing me with free contacts in return for removing or updating my review to a positive one. It's funny had they just offered me the free pair as an apology with no expectations I likely would have changed the review but I really didn't like how it was only offered IF I took down the negative review. No thanks. Not reputable.