MobybikesReviews of mobybikes.com

First time to use Moby. Two bikes unable to read barcode due to sunlight damage, two biles out of service, fifth bike no lock. I used this bike to go from Carpenterstown to Blanchardstown own Center.. €5. Wont use again.

I used their bikes once in Dublin; they work well. However, I had to deposit €5 into my account to rent the first bike, and that money wasn't used for my reservation—another charge was made on top of that. Then, when I wanted to close my account, they charged me a €4.99 fee to withdraw my €5, explaining that it was the financial company’s fee (even though the actual fee from that company doesn’t exceed €2). This is clearly theft with impunity. I am outraged by such practices. I'm asking an immediate refund before taking legal action.

They are charging 4.99€ fee to issue any kind of refund, making this absolutely unfair to customers who wanted to try the service and ended up still having credits. Never using it again.

The reviews here say it all, terrible company to deal with. Their customers parked their bikes blocking bin and disabled access in a housing estate. They were contacted every day for weeks, replied saying they will remove the bikes but they never did. Removed them ourselves to outside the estate so we could access our facilities. Zero respect for people operating a business from a private residential enclosed housing estate. Listen to the public in future.

The app is so deeply buggy. I'm not sure what constraints the company are under financially but if you can afford it, please for the love of goodness hire a UX/UI talent. Test the app and test the service. One shouldn't have to spend up to a minute messing with the bike to find out the battery is totaled or that the wheel wobbles etc etc. The software is far too slow and the workflow is completely borked. As for the logistics of the bikes why can't they be relocated to hotspots to meet demand?

If you want money to be taken from you without anything been done, if you want bikes that don’t work, if you want an app designed by idiots, then MOBY is the place for you. I have never experienced so many problems with one app in my entire life, to the point it is almost comical. If you ever rely on them to get somewhere you will be let down, so keep that in mind. Truly a piss poor organisation with an imagine portraying it to be good.

I was unable to unlock the bike but as you need to have at least a balance of 5€ to ride but they are requesting 4.99 for refunding unused money it’s a total waste!

Terrible service never bikes available very few places to drop bike off no customer service bikes in bits dangerous