www.moby.coReviews of moby.co

I purchased a subscription with them a few months ago. This was so I could unlock some of their premium articles. After paying, I still was unable to access the premium articles (although I was as per my account registered as premium). I emailed them 3 times over the following week to raise this concern but didn't hear back. I then asked to cancel my subscription (as I was within the 7 day free cancellation period) but still didn't hear back (and it's been months). There was no easy option on their website to cancel either (how ridiculous!). In the end, I issued a chargeback via my credit card company. On Instagram they boast of their research and analysts, I'd say focus on getting a basic customer service team in place before anything. Highly discourage anyone from purchasing a subscription from them! EDIT: not sure why this company has replied asking me to email when they ignored 3 of my emails over the course of a week. Also, they made an attempt to get this review removed but I appealed it (providing evidence to TripAdvisor) and it has been reinstated.

I became a premium subscriber on September 2021. The service they offer is below average. But that's just a small part of the problem. I've tried to cancel my membership on January 2022, but there's no button to do it manually. So i've joined the Discord group and contacted staff. They told me that it's done. A month later i've realized that i've been charged again! I've contacted staff again, they told me there's a problem about the backend and the problem is going to be solved soon and i'm going to be refunded. In March 2022 i've been charged again!! Now, whenever i try to contact the staff about it, they just ignore it. They charged me again in April 2022!! That's just a terrible experience. Stay away from this company!!