www.moby.coReviews of moby.co

Deceptive disgusting business practice. I’m not certain but I’m reasonably sure they deleted my review from a month or so ago. They lock you out of your account and when you contact them they take long time to reply or just don’t. Hence the review Was a subscriber then when I went to cable it says my account is invalid yet it still charges. Can’t log in with the app. Since I first complained about not being able to cancel and wanting my money back I am now receiving emails which I no longer want. When contacted support they said I needed to use another email yet I used the email I was subscribed with. Typical practices of American companies. They will never refund even when they are in the wrong. Per their terms and conditions. According to (Redacted) I have screenshots of your app not working. ----------------------------------------- Update After contacting Moby I received no response and they tried to take down my review. I appeal with Trustpilot and TRUSTPILOT reinstated my review I would advise you retrain your staff like (Redacted) to just return the money unless you want reviews like this. Also it seems to me blatantly obvious that all your replies in the reviews are written by chat GPT because what you say is just water. ABSOLUTELY NO SUBSTANCE to this company. Bad calls, bad customer service and just a terrible all round business.

When I discovered Moby is app only on day one of installing, I cancelled as I work in an area personal devices are not allowed due to security and I asked for a refund. Next day I received an understanding response and acknowledged to return payment. Four emails and a month later and I still have not received payment, only delay tactic emails. I have no expectation at this point they will replace my funds. AVOID... Owner told me he would refund and make it right. Two weeks later after I removed dispute and still no refund from Moby. I had to re-open the dispute. RUN!

Moby took my money and isn’t replying. I got charged $180 even though I have never subscribed to a paid Moby plan. In fact, their website doesn’t even feature a pricing plan this expensive. No-one is answering my emails. I don’t even know how they got my CC details. There is no subscription confirmation email in my inbox. If Moby does the right thing and refunds the charges, I will happily edit this review. But currently Moby is looking ugly. For now, STAY AWAY FROM MOBY!!! edit. Thanks Moby for replying to my comment BUT STILL NOT MY EMAILS ?? I repeat that I have never signed up for a paid Moby subscription and there is no confirmation email or receipt in my inbox. Nor do you have that because that doesn't exist. I think I signed up to be a free user some years ago when you were only getting started. This is how you thank me. And this is the customer experience I get - I'm mad you're taking my money and still you're not replying to my emails. Shame on you.

This web service will take your money and then renew itself automatically forever. There is NO option to cancel the account in the profile section, as they say. There is no phone number or email to contact anyone. If they charge me again, I will go to the BBB and also make a fraud claim with my credit card. Stay away from these people. If you have nothing to hide, you should have a phone number or email for customer contacts, otherwise, you are trying to conceal your shady practices. UPDATE: After my VERIFIED negative review was posted, Moby just responded, saying it was fake and that I work for the competition, and then DELETED my account that was PAID until December 8th, 2023 (I have proof of that). So this actually makes this company even worse than initially reviewed, they are now in fraud territory by denying me access to a paid service.

They provide detailed analyses and their portfolios are interesting, to say the least. I have to give them one star because their bias with their picks is unreal. They mostly do follow-ups of stock picks that are going as planned. If their picks went south, well, tough luck, you are not going to hear anything from them, even if they highly publicized the pick (looking at you Twilio). While the investment decision ultimately falls on you, the reason I pay this type of service is that I don't have time to research the companies that I invest in, so I trust that a paid service will give me more insight than I would get on my own. Ultimately I just felt a complete feeling of abandonment from Moby, just getting emails of them self-patting in their back, bragging about their successful picks while ignoring completely the myriad of them that weren't going well. If you happen to invest in the latter then you are stuck bag holding without any insight on what to do next. I suggest you start doing consistent monthly reports/analyses (or at least minor updates) on *ALL* your picks, so investors have all the info they need at hand to adjust strategies accordingly. Before that happens I can't recommend this to anyone really.

SLOOOOOW customer support. After my previous review, they told me to email for what I requested... I did that. Then I was just sent a link to their instagram.... which doesn't have the data I'm looking for. Posting your top 10/20 performing picks does NOT let anyone see how good you actually are... OBVIOUSLY TRYING TO HIDE SOMETHING AS THE DATA I COLLECTED MANUALLY DOESN'T MATCH UP TO THEIR CLAIMS - AVOID!!!

Their reviews are paid for or fake, no one in their right mind could recommend this app or this company unless it’s for shorting whatever they recommend. I gave them a shot in 2022 for their overpriced service. Each stock or crypto they have reviewed are absolutely wrecked. They recommended tech stocks + portfolios mix’s at all time highs and crypto projects that are near extinct. But horrible investment research aside, what prompted this review is that you will never be free of their mailing list. I unsubbed 3x and even had their ceo reply back apologizing just to resub me in 30 days.

I cancelled my subscription in January. Was incorrectly charged. Was promissed refund by Jenelle from Moby (in email) in February but refund never came. I have since then written about 10 emails and chats using their message platform. No response. Nothing! This has been very bad experience. **** Update as of April 20th, 3 months later, and after I posted a review on Trust pilot: Justin from Moby juat apologized in emal and Messenger platform “the refund was just issued. i truly apologize for the trouble here. this is not representative of moby.” That said, why is Moby reply here on Trustpilot not honest? You need to update your reply. Please check in with Justin from Customer Service