Joe M.
I have sent a total of 5 emails over…
I have sent a total of 5 emails over the course of 5 days and have not received one reply. My initial email was just a simple question about a bonus offer that I did not get. My follow up emails were just to try and get a response but now I want to get a refund and no one will reply still. Read the other reviews on here and it’s all the same. I emailed their support, I emailed their link in the welcome letter, I emailed their app feedback address all different places to contact them and not one single reply. It’s just crazy that they can’t reply. I have checked my junk mail they just don’t respond. Again I would like a refund as I’m in my 30 day window and yet I can’t get a reply. Strange how that works. Updated: Just stop with the BS. I emailed a simple question on Monday 4/21 and did not receive any response until Saturday 4/26. The we don’t know how to check our junk folders excuse is old. If you cared at all about responding promptly we wouldn’t have to send multiple emails so just stop. You don’t respond to customers in a timely manner as is evident from the complaints on this site and then make excuses. I would still be paying for your services if you made ANY attempt to reach out to me in under 5 days. That doesn’t seem like an unreasonable request. You just don’t care so stop lying and turning it around on the consumer. You should be ashamed of how you handled this. Update #2: Finally got my money back on May 24! Since I couldn’t get a response in a timely matter I contested the charges with my bank. When Moby finally got back to me even though they said they would issue the a refund the fought my claim and dragged the process on instead of doing the right thing. I had to continue to provide documentation even though they clearly state a 30 day Moby back guarantee and I was a whole 4 days in. Just look on the App Store reviews and here and you will see who this company really is.
Response from www.moby.coApr 27, 2025
Hi there, Thanks for reaching out, and we're sorry to hear about the difficulty you’ve had getting in touch. We want to clarify a few important points: Response Times: We respond to every support request we receive, typically within 24-48 hours. If you haven’t received our replies, it's possible they were filtered or blocked before reaching your inbox. We can confirm that no emails have gone unanswered on our end, and we encourage you to double-check any other folders or settings that might be intercepting our communications. Multiple Email Addresses: All emails sent to our various support addresses route into the same customer service system to ensure nothing is missed — so there’s no need to send to multiple addresses for a faster response. Regardless of where you email, it ends up in the same queue for our team. Refund Request: Since you mentioned you are within the 30-day window, we are happy to honor our refund policy. Please contact us at [email protected] and we’ll process your refund request promptly. We sincerely apologize for any frustration and are committed to getting this resolved for you as quickly as possible. Thank you for your patience and understanding.