Loek van K.
Extremely Disappointing Experience
Extremely Disappointing Experience I purchased a phone number to receive verification messages, but not a single one ever arrived. When I tried to request a refund, the ticket system was down, making it impossible to submit a support request. The chatbot advised me to send an email instead: but that email bounced back as undeliverable. At this point, I've decided to contact my credit card company for a chargeback, as the service clearly failed to provide what was promised and offered no functioning customer support. EDITED: Refund was indeed received the very next day after placing this review, so I will give them the benefit of the doubt!
Response from MobileSMSOct 20, 2025
Hi there, We’re really sorry to hear about your experience and appreciate you bringing this to our attention. At MobileSMS.io, you’re only charged once a verification code is successfully received. If no code arrives, there is no charge for that number. In cases like this, we always recommend trying again with a new number from the platform. We also apologize for the issues you faced with contacting support. Our support team can be reached directly at [email protected] , and we're here to help with any unresolved issues. We have also refunded your payment. If you're still having trouble, please reach out so we can assist you directly. Thank you, MobileSMS.io Support Team



