Boris
The "Fresh Number"
This is my first ever review on Trustpilot. I have never felt the need to write one before, but the level of service and the dismissive attitude of the support team here is so appalling that I had to warn others. After I complained that the first number was already in use by someone else, they refunded my credits at user panel. I used those credits to rent a second number, and guess what? It was already BANNED by Telegram. When I reported this second failure, support went back to their scripted 'contact Telegram' response. When I opened a ticket to request a full refund for the second non-working number the support staff didn't even try to help, they just scripted me: "Thanks for reaching out. Have you reached out to TG? We have given you fresh numbers already. " I think I don't need to explain how incredibly stupid and time-consuming that is. Even if I were to get a response from Telegram (which takes weeks, if ever), I didn't pay $60 to spend my time negotiating with a messenger's anti-spam bot. I paid for a working service right here and now. I wanted a functional product, not a long-term 'pen pal' relationship with Telegram support to fix a problem MobileSMS created by giving me a recycled, banned SIM." As of right now, I am still in the process of demanding a real refund. I will keep this review updated Upd. The money was returned, and quite quickly.