MobileSIMReviews of mobilesim.com

Response from MobileSIMApr 29, 2025

Hi Anthony, And thank you for your review. We apologize for the inconvenience you experienced in reaching our Support Team. Please note that our team is available 24/7, and we understand how important timely assistance is. We’re pleased to inform you that our team has since reached out and is actively working to provide the best possible resolution.

Response from MobileSIMApr 22, 2025

Dear customer, We are sorry to hear about the inconvenience you have encountered while using our eSIM. We always welcome comments and suggestions from our customers and we constantly strive to improve the services we offer. If you need further assistance, don't hesitate to contact our Support Team again.

Response from MobileSIMJan 21, 2025

Dear Michael, We sincerely apologize for the inconvenience you've experienced with your data orders and the usage details. We understand that you've reached out to us multiple times regarding this matter. Your 1GB data package was indeed depleted several times, and we regret that we're unable to provide precise details on how the data was consumed. We acknowledge that your last order on the 19th has seen minimal usage so far. Please note that data usage can also be affected by the connection quality provided by the local data roaming provider, which is beyond our direct control. We truly appreciate your patience and understanding, and we're here to assist you further if needed.

Response from MobileSIMNov 5, 2024

Dear Veronika, We’re sorry to hear about the issues you experienced with your recent eSIM purchase. To ensure we process any potential refund accurately, we first need to determine if the issue originated on our end. Our Support Team will reach out shortly to assist you further. Thank you for your patience and understanding.

Response from MobileSIMOct 22, 2024

Hello, Thank you for reporting your issue to us! In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your MobileSIM team

Response from MobileSIMMay 24, 2024

Dear Jurie, Thank you for your message, and really sorry to hear about what happened. It appears that the eSIM already expired and troubleshooting is no longer possible. In the future, if you experience any issues, please contact our Support Team for assistance. For any questions or concerns, they are available 24/7.

Response from MobileSIMMay 22, 2024

Hi Munya, We always welcome comments and suggestions from our customers and we constantly strive to improve the service we offer. Since you never contacted us or requested help, one of our agents will contact you right away for further assistance.

Response from MobileSIMApr 1, 2024

Dear Teresa, Thank you for using MobileSIM.com. Based on our records we can see you've been in contact with our Customer Support agents. In the latest emails they sent you you were asked to update your mobile data settings based on the steps provided by email: - Go to Cellular/Mobile Data, then select your Travel eSIM → Enable the “Turn On This Line” toggle, go back to "Mobile Data" and select your new Travel eSIM data plan - Tap “Network Selection”, and disable the “Automatic” toggle → check to see if your eSIM has connected to the supported network. - Enable the “Data Roaming” toggle for your new eSIM plan. If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct: Under your new eSIM → Mobile Data Network → find "APN" and use the following APN for Mobile Data: APN: globaldata Leave everything else blank. In case you receive the following message: "Unable to Activate eSIM - (You can try again or contact your carrier for assistance)" In case you are not able to install/locate the Travel eSIM, please provide us the following information and screenshots in order to further investigate this for you. 1. The IMEI of your device, you can get it by dialing *#06# or in your device settings. 2. Installed ICCID (Settings > General > About > Scroll down to find the ICCID) 3. APN settings (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) 4. Cellular or Mobile Data Network) 5. Data Roaming (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) > Data Roaming) 6. Available SIM/eSIMs (Settings > Cellular (or Mobile Data) 7. Selected Network (Settings> Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) > Airalo eSIM (or whatever name it got assigned) > Network Selection) 8. Cellular - Cellular Data Options and enable "Limit IP Address Tracking" ON. ---------------------- Unfortunately you chose not to follow the instructions and/or never replied with the info requested. As listed in our terms and conditions, once the eSIM is installed by the customer, it will be considered as used, and no refunds will be provided. We apologize once again for the inconvenience and appreciate your understanding!