MobileSentrixReviews of mobilesentrix.com

I’ve been purchasing mobile parts from Mobile Centrix / Taiba Mobile for years, and overall the business relationship had been consistent—until a recent issue completely changed my experience. One of my orders never arrived. I opened a support ticket with them, and they initially acknowledged responsibility. I asked them to file a claim with FedEx since the package was not delivered, but they failed to follow through on that process. Because I never received the goods and no resolution was being provided, my only remaining option was to open a chargeback with my credit card company. After the chargeback was processed and the funds were returned, they contacted me asking me to reverse the chargeback. When I declined—since I still had not received the product—they decided to close my account. After years of doing consistent business, it was disappointing to see the situation handled this way. I would have preferred a proper resolution through their support process rather than being forced into a chargeback and then losing my account as a result.

I wouldn’t order from this company. They treat their customers like trash. After spending over $500 in parts for my business I was met with an “unauthorized user” email, even though all of my business documentation was provided. The issue was that the parts were being shipped my new location. So just beware if you run any small business with multiple employees or locations. Only the CEO can order and receive packages in their name. Thankfully there are other pleasant suppliers to deal with

Neues Display bestellt, defektes und gebrauchtes Display erhalten. Display wurde wie üblich nur zu Testzwecken angeschlossen, Touch funktionierte nicht und ein schwarzer Balken war zu erkennen. Obwohl in diesem Fall eindeutig Nachbesserung vom Händler gefordert ist versuchte mich der Kundenservice zunächst zu überreden, auf insgesamt 10 Rücksendungen (aus "Umweltgründen" lol) zu warten und erst dann das Display auf meine kosten zurückzuschicken. Das ist ganz klar illegal da der Gesetzgeber vorsieht, dass im Falle einer fehleraften Lieferung Nachbesserung oder kostenfrei Rücknahme zu erfolgen hat. Der Kundenservice konnte erst nach zahlenreichen Nachrichten davon überzeugt werden aus "Kulanzgründen" (lol) ein Rücksendeeticket zur Verfügung zu stellen. Sollte das nochmal passieren geht das direkt zum Anwalt - keine Lust auf diese Spielchen. Gesetze sind für alle da und es ist mir schleierhaft wie ein Händler dieser Größe mit solchen Praktiken durchkommt.

War mal Touchfix... Kann ich absolute nichts positives drüber berichten ! Reklamationsabwicklung unterirdisch ! iPhone 14 Akku hat sich nach knapp 6 Monaten aufgebläht. Bis sich jemand zurück gemeldet hat, ist ca 1 Monat ins lang gestrichen. Zum Schluss hieß es, die 6 Monate Garantie sind schon vorbei, können wir leider nicht mehr annehmen. Ein Witz ! Ich empfehle jedem... Es gibt bessere Shops !

Bought a cell phone battery. It didn't charge. Was told to sed it back for refund. Sent it back received no refund. Got the runaround said I had store credit instead justfor the part I am out both shipping amounts. Went onto account there is no store credit listed. This place is untrustworthy.

Out of our last 5 orders, we were sent faulty or incorrect parts 4 times. They will not provide a return label unless you spend $1000. After a year of these kind of issues, we are done with mobile sentrix.

Took my valid CC, confirmed the order and shipping, then phones saying they wanted a photo of it. I think not. To be avoided

Terrible service. They sent me two defective screens, and I have to pay shipping to return them and another $10 to get another one. In addition, the time to get a working screen...