To Andrew: You're a legend here. Thanks so much for your help. To MobiASO's future clients: You guys have a hidden gem here. Choose Andrew, he's very helpful and willing to solve every problem I had. Things might be delayed at some point because of holidays, etc. but make sure you email them. Andrew will be there for you. Reviews were written with good grammar because Andrew told me they would read every review before it is posted. Reviews were not so long, not so short and they are definitely believable help the rankings.
Response from MobiasoJul 24, 2020
Hi Oleg,
Thank you so much for your review. I'm shaking by being called "a legend." Thank you for your kind words!! Stay safe and healthy, Oleg!
Best,
From Andrew and the MobiASO team.
ML
Morgan L.
They allowed me to choose the countries…
They allowed me to choose the countries for reviews without extra costs. I wanted to target UK so all I had to do was to email them and tell them that I wanted to target UK after I made the payment via their website.
Response from MobiasoJul 23, 2020
Hi Morgan,
Thank you so much for your review. Yes, our clients can choose the GEO for the reviews freely without being charged extra fees. Thank you for confirming that! Have a great day ahead Morgan!
Best,
Lisa and the MobiASO team.
AS
Alisa S.
The reviews were well written and…
The reviews were well written and described the positive features of the app. Thanks!
Response from MobiasoJul 23, 2020
Hi Alisa,
That's so nice of you. We really appreciate your positive review about us. Have a great day ahead! And, stay safe!
Best regards,
--
From Lisa and the MobiASO team.
WE
Weiyi
Mobiaso new website design looks pretty…
Mobiaso new website design looks pretty nice. I dunno why Trustpilot is still showing the old design as the website picture. I had read through the reviews here and also did some research before I decided to choose Mobiaso and here is my experience. The live chat customer support is always there, but there’s no one available if you text them out of their business hours( you can see the hours on their website). I’m in Virginia so there’s 3 hour difference between their time and my time. Didn’t know about this so I contacted them at about 9:00 AM my time (6:00 AM their time), got no response, and I got little but annoyed. But I left my email there. They contacted me after 3-4 hours later. I had a chance to talk with Andrew, he’s really polite which made me a little bit scared as I’m not used to that extreme professionalism. However, he helped me through the process and I’m now happy with the results I got. Thanks a million times Mobiaso. Special thanks to Andrew.
Response from MobiasoJul 18, 2020
Hi Weiyi!
How have you been? Thank you so much for your detailed review. We really appreciate it. Sometimes we forget to turn off the live chat which caused this inconvenience. I am sorry that it annoyed you. We'll fix it. But I am really happy because you're happy with our service. Thanks again, Weiyi! Xie xie ni. Stay safe and healthy!
Best regards,
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From Andrew Green and the MobiASO team.
AL
Angel L.
Good experience overall
This is the n-th time I’ve used their service. Installs, reviews, ratings, top keyword boost service, top chart boost service, all were good. Highly recommend these guys!
Response from MobiasoJul 15, 2020
Awww Angel, thank you so much! You're truly an angel. We're happy to have you as our client and thank you for being with us for such a long time. I wish you all the bests. Have a great day! Remember to wear a mask and stay safe!
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From Lisa and the MobiASO team.
MS
Michael S.
This is my first time using their…
This is my first time using their service. The service was done successfully with great attention to details. Reviews were at least 20-25 words long. There were some longer reviews. Will come back for other services. Thanks Mobiaso.
Response from MobiasoJul 14, 2020
Hi Michael!
Thank you for your review! We appreciate you giving us a nice review. We look forward to working with you again in the future. Stay safe and healthy Michael!
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From Andrew and the MobiASO team.
ML
ML
Andrew has been so accommodating
Andrew has been so accommodating. The work(gold II iOS review plan) was carried out on time. I also purchased “top keyword boost” service and they helped me boost my app to top 1 of the keyword I wanted to boost. And that helps me get a lot more organic installs. Thanks Andrew and MobiASO
Response from MobiasoJul 12, 2020
Hi there!
Thank you for your kind words, ML! I know who you are, btw :p Have a great weekend! Stay safe and healthy. We're all happy to have you as our client.
Best,
--
From Andrew and the MobiASO team.
IA
Idrink A.
Bought 10 reviews and installs got 0 install - SCAM SITE
Bought 10 reviews and installs. Got 10 very generalist reviews without any installs. Customer support is a joke, they are trying to trick you into believing that the installs are there but you can't see them. Don't use their services they are really bad.
Look at all the reviews below, almost all 1 review reviewers and mostly generalist reviews like "Great service. Recommend.". They are bad even reviewing their own service.
RESPONSE> I see that they responded with their classical "you are wrong" attitude saying that there is a mistake, you should wait because your the reviews take time etc. Reviews are there. Installs are not. I proved it to "Andrew Green" by sending him the install report from Google Play Console but he is still repeating the classical support responses. Anyone interested in the install report I can send it to them, I am just a client that they scammed 30$ off nothing else. While this is a "cheat the system site", he is arguing that review system in google is uncheatable and you can't leave reviews without install, when I show him the install report, he tells me the same. :) This is a scam site, stay away!
RESPONSE2>He is lying. We are talking through email and every time I am proving him that there are no installs he is telling me another way waiting for me to give up. AND MOST IMPORTANTLY this person contacted my daytime job company that he found through LinkedIn and harasses me. The company has nothing to do with the app, nothing will happen, he is just trying to make me take down this review. I won't. Like I said if anyone is not believing this, and thinks that I lie, just send me an email or a message and I can prove it to you. Do not fall into their trap. Just buy google ads, it works better and you won't have anyone harassing you.
UPDATE>I contacted their payment service which sent me my money back although I didn't ask for refund but their identity. One day later they contacted me again to tell me that they will provide me with another 10 reviews for free, and I got installs too this time! Putting their note from 1 star to 2 because of how they acted lately. I wish they were more understanding from the beginning, didn't try to cheat me by telling me that I was looking at the wrong place every time, and most importantly didn't harass me by contacting my day job company, people on my network on LinkedIn. It is up to you if you want to work with them or not but I will leave this review here because they harassed me by contacting my day job company.
Response from MobiasoJul 16, 2020
Hello there!
I'm so sorry for your inconvenience. I think there's a misunderstanding here. There's always a delay on iTunes Connect, and Google Console install reporting. They always show install reports after 24-48 hours. So you will see the reviews before you see the installs. Please check your iTunes Connect after 48 hours. Regard the review contents, we're happy to change them to what you want, but please let us know your app link. We've sent you a message through Trustpilot, but we haven't got any replies from you yet. According to Google policies, people can't leave app reviews without installing them. You can refer to this policy at:
https://support.google.com/googleplay/answer/4346705?co=GENIE.Platform%3DAndroid&hl=en-GB
This is a quote from Google:
"Important: You can only review apps that you've previously downloaded and installed. When you download an app, it's linked to your Google Account. If you downloaded the app but don't see the option to write a review, make sure that you're signed in to the right account. "
Therefore, there's no way for our reviewers to leave reviews on your app without installing it. This makes me question the integrity of this review a little bit.
Moreover, Truspilot has a great system to detect fake reviews. We can't just write the reviews for ourselves, like how you said. And if we could do that, we would write something long like this reply; we wouldn't do them that short. As our reviews are from our real clients, they can write whatever they like; we can't force them to write a long review for us. But as I can see, we still have a lot of long reviews, not just generic reviews like "great," "good," like you said.
I really hope we can sort this out and make you satisfied because customer satisfaction is our first priority. If you're our real client, please respond to our Trustpilot message, or you can always email us at [email protected].
Best,
Andrew Green.