M&K GrillsM&K Grills is an Irvine, California retailer of built-in BBQ grills, outdoor kitchen cabinetry, patio heaters, and outdoor living products. We work directly with leading manufacturers to offer competitive pricing, ship nationwide, and help customers with custom and special orders, from choosing the right grill for their space to coordinating with the manufacturer on delivery. Questions before or after your order? Our team is at [email protected]. Shop at www.mnkgrills.com.
M&K Grills (mnkgrills.com) has 22 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Sergio R.
Not on top of your shipping
Response from M&K GrillsOct 22, 2026
Hi Sergio, thank you for your feedback, and we’re sorry the shipping on your order didn’t meet expectations. We’re glad we were able to refund your order, and we appreciate you giving us the chance to look into it. If there’s anything else we can do, please reach us at [email protected]. – The M&K Grills Customer Care Team
Kaitlyn
Customer service was great. They were able to price match a patio table set that I was looking at with no issues. However, after waiting a week for my order to ship I contacted the company to find out when I would receive the table. I was then informed that the table was out of stock and that they MIGHT have some in a couple of weeks. This information was clearly not updated on the website. I then decided to cancel my order. However, the cancellation was never fully processed by the business. I had to contact customer service again to fully cancel my order and receive a refund.
Response from M&K GrillsMay 22, 2020
Hi Kaitlyn, Thank you for taking the time to review us on Trustpilot, we do apologize for all this hassle and truly appreciate your valuable and honest feedback. The issue was due to communication with the manufacturer, our system is tied to their warehouses and updates quantities automatically. After discovering the issue we sent the 'MIGHT NOT' email to all of our customers to update them on the stats of the issue. The delivery estimate date was true for grills only and not Hanover products, we already updated our website to note this info on all Hanover Product pages, I hope that helps clarify the situation. We care about you as a valued customer, please help us make it up for you and let us know what can we do to make it up? Warm Regards, M&K Grills