Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletDec 31, 2020

Hi April, my name is Clayton. I'm the CEO of MLO and wanted to personally reach out to you regarding your experience with us. I'm so sorry to hear about the shipping delays with your order. I looked into it and saw that the order is definitely taking longer than expected which is most likely due to Black Friday and the global pandemic. Please understand that these are not excuses, but possible reasons as to why the package hasn't arrived within our estimated timeframe. I will reach out to you by email in hopes to resolve the issue as best as I can.

Response from Men's Luxury OutletDec 24, 2020

Hey there Ghana, we estimate three weeks for free shipping on our orders, although with the holidays we are seeing a small delay at the moment! That being said we are still within the estimated timeframe right now so I hope you can bear with us just a little longer and you will be trying on your new shoes in no time :)

Response from Men's Luxury OutletDec 23, 2020

Hey Jay, as you may see on some of our most recent reviews, the postal system is a little overwhelmed right now with the holiday rush and a lack of workers due to the pandemic. I'm really sorry for any inconvenience this may have caused you but just to ensure that we're doing everything we can on our end, I'd like to look into your order personally. I've asked Trustpilot to put us in touch so I can get your details!

Response from Men's Luxury OutletDec 23, 2020

Hey Collin, I'm really sorry to hear that you haven't received your tracking details as of yet! FedEx have a small delay on passing these details back to us due to the current holiday rush, but if you let me know your order number via Trustpilot I can look into this and make sure they're with you as soon as possible.

Response from Men's Luxury OutletDec 21, 2020

Hey there Vernon - as I'm sure you've heard, FedEx are facing some huge delays right now due to the holiday season. With many stores closing due to the pandemic and online shopping at an all time high, the postal system is overwhelmed and we as a company are doing our best to deliver despite this global situation. I want to look into this situation a little further for you and ensure that we're doing everything we can, so I've asked Trustpilot to reach out so we can make this right!

Response from Men's Luxury OutletDec 19, 2020

UPDATE: I've reached out to Anna via email regarding her tracking number and reassuring her package has shipped! Hey there Anna, I looked into your order and emails with our team and would like to reassure you that your order has indeed shipped! The package is simply subject to the delays that we are seeing in light of Black Friday having passed and the holidays right around the corner. Due to the severe strain that USPS and many other carriers are currently going through, there's a backlog in passing tracking details back to our team, for which we truly apologize. What my colleague was offering was to see if we could contact the post office to divert shipment, as you mentioned that you would not be able to receive the package at the address provided. I've asked Trustpilot to put us in touch so I can see whether this still may be possible - I understand that Christmas is a very busy time for us all but I'd like to personally ensure that we are doing everything we can to ensure your order reaches you in as timely a manner as possible! :)

Response from Men's Luxury OutletDec 16, 2020

Hey there Kristian, I completely understand the frustration and I'm really sorry for any confusion caused! I looked into your order and can reassure that your shoes have shipped - our carriers are definitely working through a pretty insane amount of orders right now due to Black Friday and the holidays and updates on tracking are a little delayed. We still expect delivery around the three week mark, so you should be seeing these arrive this week! I've reached out to you via Trustpilot just so we can make sure that everything is still moving smoothly and flag any issues :)

Response from Men's Luxury OutletDec 11, 2020

Hey there Jake, I'm really sorry to hear this! I had a look at our Nov 20 orders and I can see all of them have tracking numbers available, so this should definitely be with you. I've asked Trustpilot to put us in touch so I can make sure you have the correct details!