Men's Luxury OutletReviews of mlo.shoes

I’ve ordered my shoes March 30th... I don’t even have a shipping date... took longer than a week for a tracking link and the tracking link provided has said “shipping label created” for weeks. They should be upfront and honest about their horrific shipping. I don’t understand the delay... and if there is a problem, COMMUNICATE

worst customer service ever received. 100% recommend NEVER purchasing shoes from this merchant. EDIT: it was exactly the folks at support @ mlo.shoes who provided this poor customer service and I will not reach out to them again only for them to be unable to provide help

The loop broke which was meant to hold my laces, I barely pulled them to make the shoes tight (because that's how you wear basketball shoes) and it broke like it was made out of paper. Real cheap material, no ankle support, strange feeling. Totally not made for basketball.

I ordered 2 pair of shoes; I only have received one pair and it’s been 3 weeks. It’s showing I received both of them and the one I haven’t received shows that it has been delivered and the one I have doesn’t show anything. I emailed 3 times about my concern and I’m getting the run around. It’s funny how they don’t do phone calls and only respond through emails. I think it’s time to call a lawyer because it looks like they’re not giving me a refund.

Ripoff site don't buy from here literally spent 100 for shoes and you don't even get the tracking # even after a whole week sent an email and they send the same excuse saying what was wrong when I've clearly already stated what was wrong

I placed an order online and received an email stating I would receive tracking info in 1-4 business days. It has now been 13 days (9 of which were business days) and I have received a tracking ID for only 1 of the 3 shoes I purchased. I reached out to their support via email and was told in regards to one of my shoes “They are still waiting for inventory or stocks to arrive so they can ship it out soon” which seems to me they should have just been marked as “out of stock” online. Reading these other reviews, it seems I too will be waiting about a month or so for my shoes to arrive. That’s far too long for my liking. Very disappointed in what appeared to be a great company. Update: I have JUST recieved an email advising one of the shoes I purchased (two weeks ago) is now out of stock. I asked how long it would take to receive a different pair or a refund and have not received a response. Only that the shoe is out of stock. Also, the shoe still appears on their website for sale. Buyer beware!! ERA S190 W is not in stock but you’d never know from the website.

Trash company. I’d be very forgiving if they’d just ship my shoes out in a timely manner. I ordered a pair of shoes on 3/6/2021. It’s 3/31/2021 and I’m still waiting. Unless you’re cool with waiting over a month for your shoes (maybe even longer) then don’t order from this company at all.

I ordered a pair of shoes and never got them and tried to get a refund.