Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletJun 4, 2021

Hey there Joel, I'm so sorry to hear your shoes didn't arrive in the condition we expect! I can assure that we set very high standards for ourselves when it comes to quality here and if we missed the mark, please do get in touch with our team over at [email protected] to accommodate you. We've had tons of great feedback regarding the quality, fit and feel of our kicks and you can see that for yourself with all of our customers and tagged pictures over on our Instagram. I hope you'll allow us the chance to make this right!

Response from Men's Luxury OutletMay 29, 2021

Hey there Mark! As you can see in a comment further down the page, we are in no way affiliated with AliExpress or any other company. Our manufacturer is exclusive to us and we hire an in-house shoe designer to bring new colorways and styles, as well as to ensure that we're using the highest quality of materials. Regardless of products from other businesses, I hope you'll take the time to check out our many reviews and pictures from our own customers who love their shoes!

Response from Men's Luxury OutletMay 29, 2021

Hey there Amber, I'm really sorry to hear this! We are seeing some delays in tracking at the moment but our team should be able to give you an update on exactly where they're at right now. While we can't refund an order in transit, we certainly look to return the shoes if you're unhappy with these times!

Response from Men's Luxury OutletMay 14, 2021

Hey there Jose! I'm sorry to hear you haven't received your tracking details quite yet - we usually email these out 1-4 business days after an order is placed! If you're not seeing these and we're past that timeframe, please reach to our team over at [email protected] and they'll be able to see if there may have been a typo with your email address when your order was placed! :)

Response from Men's Luxury OutletMay 3, 2021

Hey there Kim, I'm sorry to hear that you're seeing some issues with your tracking details! We are definitely seeing updates come through less often than we'd like due to the delays carriers are seeing in light of COVID. If our team are able to confirm with logistics that the package is still in transit, please rest assured that your package is on the way and should be with you in our three week timeframe!

Response from Men's Luxury OutletApr 25, 2021

Hey there AJ - we apologize if there was any delay with stock for your order! If your shoes are on the way, we would expect three weeks from the date of shipment. Let our team know if we have surpassed that and we can certainly look into this further for you. Please be aware that while there are some tracking delays at the moment, we guarantee delivery of all our orders and are always look into this further for you!

Response from Men's Luxury OutletApr 22, 2021

Hey there! You should have received a tracking link and number via email when your order shipped. If there are no updates showing quite yet, please get in touch with our team over at [email protected] and they'll be able to provide an update for you! Not to worry, your shoes are on the way and with them being ordered on the 10th, I'd expect them to be arriving with you very soon :)

Response from Men's Luxury OutletApr 22, 2021

Hey there Kevan! I'm really sorry to hear that your tracking link isn't showing any updates. We have been seeing this issue over April but I want to reassure that we are still expecting shoes to arrive within our estimated timeframes! If you would like an update on the current whereabouts, you can certainly get in touch with our team at [email protected] to provide an update regarding your shipment :)