mike W.
Looks Aren't Everything.
I rarely buy footwear without trying the shoes on, but the MLO Motives looked great in the Facebook Ad and they were also advertised as being 50% off. Reviews were positive and they sounded great. From the date of order it took 20 days to arrive in the UK. They weren't packed in a box, but in a bag and the mail packaging from China indicated the shoes were valued at $8. When I unwrapped the packaging, I was so disappointed at the quality of the shoes. They looked and felt cheap. On closer inspection, the stitching was poor on them and although the shoes were light weight and fitted my large feet, I wouldn't be confident in wearing them for any activities, which involved running. This is due to the flimsy construction and lack of real support. They'd be more suitable for wearing indoors, as an alternative to slippers. Maybe the original Motives got stolen in China and were replaced by an inferior fake version. Since I posted my review, I've discussed my experience with the CEO & President of MLO. They've taken on board my feedback and kindly agreed to provide me with a refund, which earns them an extra star in my rating. I have no bad feelings towards MLO and have the utmost respect for their company ethics.
Response from Men's Luxury OutletAug 26, 2020
Hi Mike, thanks for your honest feedback. Our shoes are purposely built with extremely lightweight materials to give an experience of walking on air. We truly believe that no other brand accomplishes this as well as we do. Extremely sorry to hear that they didn't live up to your expectations and we will reach out by email to make sure you are fully refunded. Thank you for giving us a shot! We are always trying to improve.



