Men's Luxury OutletReviews of mlo.shoes

I paid for two pairs of shoes and paid with Apple Pay but somehow it registered an old email and address and processed it. Now I can find any help to correct this! They have disclaimer saying they can’t change shipping address!!! How convenient for them! They won’t even answer my email and they don’t have a contact number Lesson learned not to do future business with them!

I took a chance and bought MLO’s shoes. I bought my shoes in early October and by the middle of November the shoes already started to fall a part. When I reached out to customer support they told me there was nothing they can do, but reassured me that their shoes are made with quality materials… I’m not entirely sure how they are when I’ve NEVER had a shoe become unwearable this quickly before, and I’ve worn some pretty cheap shoes. There shouldn’t be an excuse for 1. The shoes falling a part and 2. The lack of support and help I received.

shoes had a huge cliff on the heel that'd catch every step i had to walk down, nearly taking me down the stairs several times. i carved that part off with a knife, no damage to the shoe itself, only the duckbill attached to the heel. laces don't stay tied, and tying them doesn't keep the shoes on your feet. no ankle support, so i'd roll my ankle every 10 steps or if i tried standing on something. i figured i'd get used to it but now, 2-3 months later they fell apart on me. the upper part completely separated from the soft plastic outsole. now i'm off to walmart to get a reliable pair of shoes for 20-30$, instead of wasting 60-80 or however much i spent here, praying my shoes last the trip. (not to mention i saw an ad for the SAME shoes that i got, not a week later from a completely different company so i'm not sure if one or the other is just a scam. or both.)

The shoes are terrible quality, like you would find in a Wal-Mart. I initially accidentally ordered the wrong size, and customer service was very responsive. I had to pay for return shipping in spite of supposedly not needing to on their website... And after sending the tracking info, I got an email with a free return shipping label I was told to ignore, that it just happens when they put tracking numbers into their system.... At this point, I was starting to feel sketched out by them. I contacted them about the exchange status the following week, got an almost immediate response saying it would take 10-15 business days to inspect the shoes and get the new pair shipped out. Over a month later and nothing.... I emailed them again, they said the warehouse team "is still inspecting the shoes". At that point, I asked for a refund instead, and they said no problem, it would be 2-5 business days..... A week goes by, and nothing.... I only actually got my refund when I told them I was feeling scammed and was going to take this issue to my bank. After sending that email, the response was immediate and the refund actually did appear within 2-5 business days... Nice knowing you have to threaten people in order to get them to actually give you your money back...... From ordering the shoes, I got them in 2 days. Trying to exchange them and then try to get a refund instead for them? Took almost 2 months. Horrible service, and the product does not match up to the pictures at all, it both looks and feels incredibly cheap. Stay far, far away.

I placed an order for my son’s birthday, planning in advance, not knowing how long the 2 pairs of shoes would take to be delivered, so ordered about 3-4 weeks ahead. Received the shoes relatively quickly. My son opened his gifts on his birthday, loved the one pair of MLO shoes but not the other style. I thought no big deal, we can just return the other pair of shoes….nope. I contacted MLO “customer support” and they said they couldn’t refund my money because it was past 10 days. 10 day return policy! Insane, no one in any retail business has such a terrible policy. The MLO customer support told me to “donate or give the shoes to someone as a gift”! What?! Now no one from MLO will respond to my emails to resolve this. The whole thing is unacceptable. We will never purchase from this site again and will try to warn others.

I have order from them twice, I love the shoes but there customer service is the worst I experienced. Each shipment has been extremely late and the the sizes are wrong. When I sent an email asking for exchange, they asked for photos...no problem sent photos and no response. I sent another and still no response. I had to make a support request on their website as if I was complaining of a new issue. Once they responded they said I was outside the exchange window. I sent emails verifying I was well withing the exchange window but they failed to respond. I am still waiting on a reply from them on my request for management involvment.

UPDATE (12/2/2021): After I sent my last email requesting to have my order readied for a return shipment, they mentioned they would just refund me for the shoes anyway which was considerate of them. This company still needs to improve the follow: * Response rate and communication * Quality of the shoes and presentation (They came in a sack bag. The sole feels like cheap plastic and there are glue bits all around. The insole feels like walking on cardboard. I don't know how anyone could say these shoes are comfortable...) * Return policy: Having 10 days to return an item and not even having all the materials needed to return said item from day one of arrival, as well as the shoes needing to be in mint condition is incredibly unforgiving. It's almost like they've never shopped for shoes before. Would not recommend this company for the hassle and stress of this experience. Trash Shoes, feel like they cost $10, don't even look like how they are on the site, and trying to get a refund order placed, but now waiting over a day for responses (on multiple emails) for my refund process to start. Mind you they have a ridiculously tight 10-day return policy to get the shoes shipped by then, yet they're holding up the process. I WILL UPDATE IF THEY HELP ME AND SORT IT OUT. Do NOT trust their replies. Scammers in my mind right now.

Ordered the shoes. Didn't fit as expected. Reached out to customer service who at the time was VERY responsive... had to pay for return shipping (even though their website claimed customers wouldn't have to pay a thing). Was told once the shoes were returned to the warehouse, I would receive a follow-up e-mail about my refund... it's been a week now since the shoes arrived at their warehouse. No follow-up e-mail, no response to my outreaches. Funny how responsive they were before owing me money lol... Will be filing a dispute through my bank if I don't hear back by the end of week. I feel scammed.