Men's Luxury OutletReviews of mlo.shoes

So to purchase an item was easy. Customer service has been good so far, but receiving my purchase was horrendous. It has been well over 2 weeks since my order and MLO has been giving me the run around stating to be patient. I was emailed stating that I would receive info about my order and then I would be able to track it. Well, they FAILED. All that it is now are my emails back and forth to customer service telling me to be patient. They have already taken my money from my account. I have asked for a full refund, and they are stating they cannot refund it. When on their site if you go to "Exchanges & Returns" and then click on "Orders and Details" there is a question about canceling your order and it CLEARLY states that I can cancel for ANY reason. And if a customer asks for a refund when their product hasn't even been ready for shipping a company obliges the customer. Isn't there always a saying (at least here in the states) "The customer is Always Right", I was always taught that when doing business. I would not recommend doing business with MLO. They have not fulfilled my purchase and have not refunded my money. They do not uphold their end of the transactions. Happy shopping, you were warned.

Shoes with quality worse than the dollar store. Aggressively shady in their “VIP” program. No clear benefits of paying $20 per month after the the free pair of “shoes” (styrofoam) in month 1 and they say you can’t cancel for 3 months despite their terms and conditions not prohibiting it. Awful business. Awful company. I smell a class action lawsuit incoming.

Just an awful experience. Bought shoes that said would be shipped in 1-4 business days. 18 days later, I have still not received any shipping information or order updates. When I reached out to them, they stated that my order was a "pre-order" and the shoes are currently in production..... no where on the website does it say this is a pre-order!! The support staff is super unhelpful, and this experience has been awful! I Just want a refund.

Cheap and low-quality. I will never purchase from this business again and I would strongly recommend against purchasing from this shady online provider. No items I purchased on my first visit to the site fit, and I was not allowed to refund OR EVEN EXCHANGE the items and I was told they were 'Final Sale'. BUYER BEWARE.

Stay away. This is a scam. They take your money and don’t ship. We ordered multiple pairs of shoes and had great communication the first few times then when I asked for a refund after over a month with no shipping, confirmation of order completed and no refund allowed. So no shoes, no money and magically after request for refund no contact

Do not buy from MLO Shoes. I have been getting the run around about when our shoes will ship for about 3 weeks. We ordered at the beginning on February (said product will be restocked on March 1). After multiple emails and promises that the shoes will ship in a few days, we have received nothing. They charged my credit card already and now tell me they can't cancel or refund my money. Do not waste your time.

DO NOT Sign up for the VIP subscription this company locks you in for 60 days. 3 whole months and you can't cancel until 3 months have gone by. An absolute joke of a practice, you don't see successful companies follow this business practice as they actually allow their products to do the talking rather than trying to lock unsuspecting customers into a monthly subscription they can't get out of for 60 days. Will not be purchasing any thing from this company ever again and I suggest anyone reading this do the same.

Spent 70 on a pair of shoes just for the wrong size to be sent and now trying to just get a bigger size ans becaus it's a final sale they are refusing to exchange but oh so willing to give a 20% off code. Straight bullcrap... never ordering again.