Men's Luxury OutletReviews of mlo.shoes

worst basketball shoes ever and waited 4 months for them.

If there were a way to give 0 stars, I would. My order was placed in December. The tracking info provided just says, "order placed". When I reach out to customer service, I get a generic response. I don't believe anyone actually gets shoes form these people.

DO NOT BUY FROM MLO. ordered mine on December 9th 2022and had a tracking number sent on the 16th of December 2022 when they for sure got there money from my credit card...(since )when I inquire about my shoes they have pre- arranged excuses they send me,oh its high volumes,oh there overseas, oh there in a third party's hands that we have no control of and so on (really) quit pissing in my ear and telling me it's raining ..on January 21st 2023 Clayton (clay) the owner sent me an email about how did I like my shoes. are you stroking me?i wrote there like 2 invisible clouds on my feet you can't feel or see them BECAUSE I NEVER GOT THEM!!!this place is a joke they don't even know who's receiving there shoes, and you would think the owner would help you out nothing doing....it's February 19, 2023 and still the order status gauge says ordered when I put in my bogus tracking number .today I came to the realization that I was ripped off do not let this happen to you get out of the house and go to the malls,shoe shops, ect...at least when you leave there you will have something tangible, and since covid I'm sure theese stores can use your help. save yourself a headache and a footache and buy something elsewhere

Take too long to receive and I don’t get any updates

After 4 months, I contacted my card issuer and the New York AG office. Now MLO is saying my order ‘might’ have been lost. Waiting on my credit card Company to finalize and send my money back. NEVER dealing with MLO again.

Similar experience to other posters here. Should have read here first, and heeded advice. Do not order from this company, you will not receive anything from them. I purchased 12/19/22, it is now 2/15/23, order has not shipped.

Very bad customer service and I never received my order actually!

UPDATE: 3/10/25 STILL NO PRODUCT OR REFUND. DO NOT PURCHASE FROM THIS COMPANY. I have waited since early November 2022 (It is now February 2023) to receive merchandise from this company. IMO, this company does not value their relationship with their customers. While logistical problems have been an issue for every business of late MLO will not, DOES not take responsibility for their merchandise NOT showing up. Their customer service will tell you- eloquently and politely- you will not be receiving a refund and you must wait until your merchandise arrives BEFORE they'll provide you with a refund link AFTER you ship the items back to them first. Read: "Take a hike, Sucker". The items I did receive are NOT comfortable. They are design forward. I believe MLO return policy to be unethical, not offering a refund for merch not delivered after 90 (99 in my case) days. The customer must pay with an open ended window as to when, if ever the shoes arrive.