Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletMay 14, 2021

Hey there Stephanie! I'm so sorry to hear that you saw some delays in delivery with your order - we had some issues due to the current global circumstances, but I'm pleased to say that we're now working with a new carrier and our shipping estimates are massively reduced! In the meantime, we are so happy to hear that you're enjoying your new kicks. We will do everything we can to ensure that with your next order, you'll be getting the same quality in half the time!

Response from Men's Luxury OutletApr 20, 2021

Lisa, we are sorry to hear about the back and forth with MLO on social media. It is always best to contact our Customer Support team directly vial email ([email protected]) to get quick response and resolution. We hope you give us another shot as this is not the typical MLO Customer experience! Our customer service team is aware of your unfortunate experience should you choose MLO for your next sneaker purchase please know we will definitely make everything right!

Response from Men's Luxury OutletMar 13, 2021

Hey Jennifer - I'm sorry to hear that the shoes you received weren't of the quality that we strive for! You can reach out to our support team to get this rectified immediately. Regarding our packaging - we use sustainable rucksacks for our shoes to save both the environment and money for our customers in shipping costs! I'm really glad to hear your son loved them :)

Response from Men's Luxury OutletFeb 18, 2021

Hey there Grant, absolutely! You can reach out to our team at [email protected] and they'll be happy to run through the exchange process for you. Our shoes do usually run true to size however so be sure to have a look at our sizing guidelines before settling on a size to ensure best fit! Let us know how the new ones feel!

Response from Men's Luxury OutletJan 22, 2021

Hey there Shane, three weeks is our current estimate for delivery, so I'm happy that these reached you in time! I am sorry to hear however that you're not terribly happy with the fit and feel of the shoes. If you'd like to try out a different pair, we'd be happy to arrange an exchange for you - just contact our customer support team at [email protected]!

Response from Men's Luxury OutletJan 11, 2021

Hey Dametri, If you purchased using express shipping and have not received the shoes in time. I will make sure you get reimbursed for that. I have requested to get your information from Trust Pilot so we can assist you with getting compensation.

Response from Men's Luxury OutletJan 2, 2021

Hey there Joshua - so sorry for any confusion! We've very recently decided to solidify who we are as a company and part of this involved making sure our shoes have the same presence we do. We changed the names of some of our shoes (including the EXXOs to XTC) and we hope that you and everyone else who supports and believes in us will appreciate the change in time! Not to worry though - it doesn't affect your order or your shoes being limited edition :)

Response from Men's Luxury OutletDec 3, 2020

Hey Devin! This definitely sounds like a glitch of some kind with the carrier, we expect around three weeks for standard delivery so the shoes should be arriving with you in the coming week. I've asked Trustpilot to put us in touch so I can have a look at your tracking details just to confirm everything is still moving smoothly!