Men's Luxury OutletReviews of mlo.shoes

Don’t buy anything from Mlo. I placed an order November 2022 and it is now March 2023 and I still haven’t received the shoes. They have no customer service number so all contact is done via email. I have written them countless emails and every time get the run around about getting with their logistics team and the courier and at this point I have lost all patience being told the same thing. I have asked for a refund and they say they can’t do that till I get the shoes. But at this rate I feel like that is unlikely to happen in this calendar year or ever. So basically I am out the $100 I spent on the shoes. I reported them to the BBB and am ready to take legal action. It seems like a small amount to go to small claims court but at this point there needs to be some type of accountability on their part. This is the worst. Again DO NOT ORDER FROM MLO. If I could give 0 stars I would. If you order with them you will never see your shoes and take a loss of $100.

We ordered a shoe in December and still have not received it. We asked for a refund and have not received it. It has been over 4 months That is ridiculous.

This company is a scam. They take orders and don't deliver the shoes. Do not buy from this company.

I placed an order in November and still have not received my order (it is March). The first two orders I placed with this company came but unfortunately not my third order. I lost out on $120.00 Because I never got my order and no one ever answers the customer service. I would highly recommend avoiding this company if you do not want to have your money wasted.

Terrible customer service. More of a scam company. Bought the shoes yesterday and tried to get a refund, but supposedly same BS that everyone here is experiencing. We can't refund it bc it's in production??? Makes no sense bc it says order is unfulfilled and it has been no less than 24hrs. Save yourself the hassle and don't purchase from this company if they are even a real company.

They have absolutely horrible customer service and they definitely have a site full of lies. First of all their site clearly states that orders will ship same day or next business day depending on the time it was placed. Placed 2 separate orders for 3 shoes. 6 days later, nothing has shipped. Reached out to customer service for a cancellation, which according to their FAQs on the site states that orders can be cancelled and refunded so long as they have not shipped, which they haven’t. Yet the person that responded to my request declined to do so and gave some bs excuse. And told me I basically have to wait 2 weeks just. For it to ship then go through the return process. I’m excuse me, your supply chain and production issues are not my problem as the consumer. So forcing me to be inconvenienced for your shortcomings in not acceptable. I will be disputing all charges with my card company since you all refuse to cancel and refund the order since nothing I paid for in received and you’re being difficult.

Horrible customer service, company has stolen money from us.

I still have not received my order purchased well over a month ago.