Men's Luxury OutletReviews of mlo.shoes

Please be warned they charge you when you place the order and never ship the product. Still waiting for Dec 2022 order and they will not refund the money even though you stand no chance to get it

Order two pairs of shoes, and never received them. Checked tracking after 3 months and Status stated Expired. Sent several emails including at least 2 requesting for my money. The correspondence lead me to seek alternative solution and a feeling of being unheard and dissatisfied. Purchased shoes in December before American holidays.. Til this day, have yet to receive a follow up.

Never received half of my order….ordered in December!!! My order was guaranteed to come by Christmas 12-2022 and now it’s late 4-2023 and nothing. Multiple emails and they won’t give a refund…. Trying to go through my credit card company now for a refund. Terrible customer service, terrible business practices. The shoes we did get and a solid OK. Stylish but somewhat cheap looking, women’s sizing is off and material for soles is too thin…. My son stepped on a hard wooden branch and he got poked by a stick through his shoe…. So I would say ordering from mlo has been a waste of my time and money.

This is a fake brand that drop ships the same poorly made shoes that are sold on AliExpress. Go see for yourself on AliExpress. You can buy the exact same shoes for only $12 on Aliexpress. It’s absurd and a con. I was able to return the shoes, but there was no formal return process. They just said return the shoes at my expense and to give them the tracking number. They didn’t give a return authorization number. Fortunately they did process my refund but I’ve read other reviews from others saying they never did receive the shoes or a refund. They’re trying to pose as fancy shoe startup and are succeeding at scamming lots of people with their “high quality” shoes. The label on my pair was also ripped and their excuse was that they are handmade so there will be imperfections and that the customer should accept this fact. What a joke.

This company is a scam! I ordered a pair of shoes Nov 26, 2022 and it is now April and I haven’t received them. I have reached out multiple times and they said they cannot issue me a refund because my shoes have already shipped, and that they are “checking with their team” to see where the package is. When it is confirmed lost, then they can send me a new pair and then I can return them for a refund. It’s been over 4 months and they’re still not confirmed lost! They have now stopped responding to my emails. I will be filing with the better business bureau and I would be interested in joining a class action lawsuit. They are a SCAM!!!!

Dont buy from this company. All their 5 star reviews are bots, notice how every 5 star reviews last name is a letter and period (ex: Stephen B.) Instead of every other bad review being the full name. Just a CAUTION to everyone.

Same as many of the posts on here order 3 pair in November 2022, received the two reduced priced pair and have yet to receive the pair indeally wanted. I’m thinking of a possible class action lawsuit against this company. They simply do not seem like they really care about a 6 month delay in an order. It’s absolutely unacceptable that so many people are experiencing this and nothing is being done.

Like many here....bought 3 pair in Dec. I received 2, but today, April 7, I still haven't received the last pair. I've asked for a different pair to resolve the issue....nothing. Asked to return the two I have for my money, they can't do it. If you KNEW you didn't have the shoes to ship out orders, why fraudulently accept our money?