KRISTIE M.
Gave me way less than the offer when I…
Gave me way less than the offer when I got there
Response from MLG CASHDec 9, 2025
Thank you for sharing your feedback. The reason the price at the UPS Store appeared lower is because the clerk marked the device as having screen damage, which automatically reduces the offer in the system. Once your phone arrives at our warehouse, our team will inspect it directly. If we confirm that the screen is not damaged, we will immediately honor the original quote you received. We appreciate your patience, and we’re committed to making sure you receive the correct payout. Update: After completing the inspection at our warehouse, our team confirmed that the device does have scratches and dents. Based on the condition observed, the adjusted offer was accurate according to our pricing guidelines.