MLG CASHReviews of mlgcashinc.com

Response from MLG CASHDec 9, 2025

Thank you for sharing your experience. We appreciate you taking the time to leave feedback, as it allows us to clarify our process for anyone reading. Transparency is important to us, and explaining how our system works helps future customers understand that the process is straightforward, verified, and secure. We’re sorry to hear that your experience didn’t match your expectations. We always aim to provide clear and accurate quotes based on the exact device and carrier details submitted. We rechecked the current quote for a Galaxy S25+ 256GB VZW, and the offer shows as $270. That said, if you received a different initial offer—such as the $300 you mentioned—we’re more than willing to review it. If you can provide a screenshot or any proof of the original quote you were given, we will gladly honor that amount. We also want to clarify an important part of the process: once a device is dropped off at the UPS Store and the clerk completes the verification, the customer receives a text message giving them the option to accept or reject the final offer. You chose to accept the offer at that time, knowing the adjusted amount. You were not required to proceed and had the option to decline and take the phone back if you preferred not to move forward. We value transparency and want every customer to feel confident in the process. Please reach out to us with the information so we can make this right for you.

Response from MLG CASHNov 27, 2025

We’re truly sorry for how stressful and disappointing this experience has been for you, especially with the holidays approaching. We understand how important this payment is to your family, and we want to clearly explain what happened and what we are doing to fix it. The delay happened because the IMEI number was entered incorrectly at the UPS Store. Since the system couldn’t verify the device, it couldn’t send the confirmation text required to release your Walmart payout. This step is mandatory for every transaction, which is why the payment could not be issued. To clarify, the UPS Store does not work for us. They are an independent third-party location, and we have no control over their employees or the mistakes they may make. Your brother, who completed the form, received the email explaining how the process works and how important the IMEI verification step is. When the wrong number was entered and no text was received, the only way to correct it immediately would have been to contact us before the package shipped so we could reach out to the store directly. Once the device was already picked up by the driver, the system could no longer update the verification until the phone arrived at our warehouse. As we’ve explained in the text messages sent to both of you, we are not keeping your money or refusing to help. We simply cannot override the verification process until the device is scanned in at the warehouse. This protects both customers and the company and applies to every device we process. We completely understand how upsetting this situation is, and it’s unfortunate that the UPS employee’s mistake caused the delay. As soon as the phone reaches our warehouse, we will verify the correct IMEI and release your payment immediately—exactly as we’ve promised. We hope you’ll allow us the opportunity to complete the process properly and make this right for you.

Response from MLG CASHSep 24, 2025

Our management team has already attempted to reach you multiple times without success. You did receive the same quoted price for your device and were able to complete the process and collect your payout. It’s also important to note that the final offer was approved by you at the UPS store. At that stage, every customer has the full right to reject the offer and take their device back—so there are never surprises in the process. You also have our direct number and are welcome to reach out to us at any time so we can address your concerns directly. We’re always open to having a constructive conversation, and our priority is making sure every customer feels supported and treated fairly. While we regret that you feel differently, we want to reassure others reading this review that our process is secure, straightforward, and always gives the customer control. — MLG Cash Customer Support

Response from MLG CASHSep 3, 2025

Thank you for explaining exactly what happened. This shows people how cautious our system is and how it automatically detects and blocks any transaction that looks suspicious. It’s important to clarify that names in the system cannot be changed—it’s simply not possible. Our safeguards are designed to protect customers from being scammed and to ensure devices are always safe with us. At the same time, the system is built so no one can scam us either. Every device must have Find My iPhone turned off and be fully reset before the sale is completed. If there’s ever a mismatch or irregularity, the transaction is automatically canceled and the phone is returned to the customer—exactly what happened here. This is proof that the system works as intended: protecting both customers and MLG Cash, while keeping every transaction secure. — MLG Cash Customer Support