Sam N.
Wrong fragrance, leaking atomizer, no customer service
Wrong fragrance, leaking atomizer, and no customer service I ordered a 5 mL decant of Chanel Coco Eau de Parfum in a black atomizer. Instead, I received a leaking blue atomizer containing a completely different fragrance that had been incorrectly labeled as Coco. I compared it directly with both an authentic full-size bottle of Coco EDP and a smaller Coco sample I had previously purchased from this company. The fragrance in the new atomizer smells nothing like either one. I contacted the company multiple times, provided photographs of the incorrect and leaking product, and requested either a refund or the correct item. As of writing this review on October 12th, I have received no response. I also experienced delayed shipping and unanswered customer-service messages with a previous order. Receiving the wrong product was disappointing enough, but the complete lack of communication has made the experience considerably worse. I will not order from this company again. Update: One of the owners contacted me Monday night and explained that the company is currently transitioning between customer-service providers, which caused my messages to be missed. I received a full refund and a $10 store credit, and I appreciate that they ultimately resolved the issue. However, the original order still arrived leaking, contained the wrong fragrance, and was incorrectly labeled as Chanel Coco. Better quality control before shipment would have prevented the entire situation. I’m updating my rating to acknowledge the resolution, but I do not plan to order again.