MixperfumeReviews of mixperfume.com

Response from MixperfumeMar 18, 2025

Hello Dale Eichhorst, Thank you for sharing your concerns. According to USPS tracking Number: 420549029300110597204090917799, your order was delivered on March 15, 2025, at 1:36 pm We’ve attempted to reach you several times to confirm that everything arrived safely and to see if there’s anything more we can do. Please feel free to contact us at info@mixoerfume or via live chat on our website if you still have any questions or concerns. Your satisfaction is our top priority, and we look forward to assisting you. Sincerely, Gabriel from Mixperfume Customer Support

Response from MixperfumeFeb 17, 2025

Hello Andrei, We’re sorry to hear you feel dissatisfied with your experience. We take pride in providing excellent service and want to clarify the situation. According to the USPS tracking information (Tracking Number: 420112359300110597203921806844), your order was delivered on January 14, 2025, at 3:38 pm to the address provided in Brooklyn, NY. We’ve also made multiple attempts to reach out to you directly to resolve any issues, but we haven’t received a response. Please contact us at your earliest convenience at [email protected] so we can assist further. Your satisfaction is our priority, and we look forward to making things right. Sincerely, Grace, Mixperfume Customer Support

Response from MixperfumeFeb 1, 2025

Hi Andrew, Thank you for sharing your feedback. We truly value our customers and always strive to provide the best service possible. We’d like to clarify what happened with your order: On Sep 26, 2024, you initially reached out regarding your order, acknowledging that an incorrect shipping address was entered at checkout: Your Message to Us: "Regarding Order #12074: I put in a order a couple weeks ago online and have not received it yet. I went online and noticed it was returned. I looked through the order history and noticed I put the wrong shipping address on the invoice. I still want the order and would like to know what my options are, my shipping address is: 3850 S. Meridian Ave. Lot. 321. Thanks in advance for your services and any help given." Andrew Soderberg Once the package was returned to us, we immediately worked on a resolution, which included: ✅ Preparing a complimentary replacement to ship to your correct address ✅ Issuing a full refund for your original order ✅ Following up to ensure everything was received and resolved Here’s the tracking link for the replacement order: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405530109355089184186 We sincerely appreciate your patience throughout the process. While there were a few unexpected challenges along the way, we were committed to making sure you were taken care of and received both your refund and replacement in the end. Our goal is always to provide a great experience for our customers, and we regret that despite these efforts, you feel disappointed. If there’s anything further we can do to ensure your satisfaction, we’d love the opportunity to make things right. Please feel free to reach out at [email protected] anytime. Best regards, Gabriel from Customer Support MixPerfume 🌐 www.mixperfume.com 📧 Email: [email protected]

Response from MixperfumeDec 21, 2024

Dear Kevin, Thank you for sharing your feedback. According to USPS tracking, your order was delivered on December 14, 2024, at 1:13 PM to your provided address on 3 Presidential Drive, Berlin, NJ 08009. You can view the tracking details here for your reference: Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596 USPS Tracking Number: 420070249300110597203817929596 We’ve also been in touch via email to ensure your satisfaction and have offered different resolutions to address any concerns (refund or a replacement on us). If you need further assistance, please feel free to contact us directly at [email protected] or 786-406-0282. At Mixperfume, we strive to provide excellent customer service and take every concern seriously. We work diligently to ensure that every order is delivered as promised. Kevin, we truly value your business and appreciate the opportunity to make things right. Warm regards, Gabriel Bonelli Owner, Mixperfume

Response from MixperfumeDec 21, 2024

Dear Irina, Thank you for your feedback. I’d like to clarify the situation regarding your order and address your concerns. Your order was shipped to the address provided: 1120 North Fuller Avenue, Apt 108, West Hollywood, CA 90046, United States The tracking information shows it was delivered to your mailbox on September 16, 2024, at 4:14 PM. You can review the delivery details here: [Track Your Package](https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420900469300110597203524114339). Additionally, our customer service team has been in contact with you and has attempted to reach you directly via the phone number provided (+1 323-682-2561) and email to resolve this matter. If the issue remains unresolved, we are here to assist further. Please don’t hesitate to reach out to us directly at [email protected] or call 786-406-0282 so we can address your concerns promptly. At Mixperfume, we value transparency and customer satisfaction, and we strive to resolve every issue in a timely and professional manner. Warm regards, Gabriel Bonelli Owner, Mixperfume