Rick
I wanted to set up a savings account…
I wanted to set up a savings account with Yorkshire Building Society and was forwarded to Mitek so that they could check who I am. The whole experience was awful as I had to get a pass code to use my phone to Identify if I was actually a live person by moving my facial features in front of my phone camera. Then to photograph my passport or driving licence both of which were refused as not a clear enough image. At this point I thought this might be a scam, so did not go any further. My point is that we are constantly warned about scams and scammers and this company is acting like one. I wonder if I asked them to use the same methods to Identify themselves would they comply. I doubt it!. What is wrong with the old tried and tested method of identification such as turning up at the Building Society (to prove I am alive ), then showing my passport, driving licence, utility bills and bank details. These details should be more than enough to prove anybody's identity and home address.