Mitek SystemsReviews of miteksystems.com

Does not recognize at all!

This company is useless. I had the same experience as other reviewers. After jumping through lots of hoops to, eventually, upload a photo of my passport and a selfie i thought I had cracked it when I got a message saying they would check it and I asked for text confirmation. Of course, I got no confirmation and Virgin Money contacted me again asking for id. I have rung the helpline and nothing has progressed. I also can't take my id in to a branch. I have cancelled the application and got a credit card from my own bank within minutes. This company is useless and will be losing the banks that use it a lot of custom.

I have tried for four hours over the last 48 hours to verify my ID in order to open a bank account. The Mitek system is completely unfit for purpose. It keeps telling me to change the orientation of my document when it's most definitely the correct orientation, and won't recognise it at any angle, despite me following the instructions to the letter. It also will not accept the high quality images I've uploaded manually. The first time they were rejected for the address on my driving license being different from the one on the application (it's not), the second for being blurry (it wasn't). So apparently no bank account for me. I have complained to the bank in question to let them know these clowns have lost them a customer - I suggest you do the same.

Absolutely awful experience. I submitted 4 different documents that clearly show my proof of address and they were all rejected and they don't fit the models super strict criteria. Under "documents we accept" they listed council tax bill, I submitted a copy of my council tax bill - that has to be a photo of the paper document by the way - and they said "sorry we don't accept this type of document". Really really awful that lead to me NOT opening a NatWest account for no reason other than this company are terrible and can't verify basic documents

So abysmal in every way that I'm leaving my first ever trustpilot review. However many of their problems you manage to work around, another will arise. Truly a masterpiece of awful UX

What the Hell is this company about. Trying to get security check done and they just are useless. PLEASE PLEASE somebody just take them out of the security checking and get a company who are professional.

Garbage! Is this what the government want to shove down our throats? Utter rubbish.It does not work. Now im locked out of my banking as I can't prove my ID. This is a taste of what is coming. Sorry, I mean, this is a taste of what is here and now! Say NO! to Digital ID at all costs. Using this has just hammered home to what digital ID is all about. Computer says no. Locked out. No bank account. You're done

Terrible! Trying to verify identify in relation to a bank account and someone in UX has messed up the App, so that the screen won't scroll down because there is a copyright banner stuck over the app which won't allow you to scroll down the page. Move the buttons up people... above the fold for a reason. And you cannot verify any other way than on a mobile. You'd have thought they'd have actually tested this out on mobiles. Massive fail. There is no way to report this either. Mitek says you have to contact the provider that wants you to verify. So now we need to take the documents into a branch to verify the account. It's easier to open my child's account with a different provider.