Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

Absolutely terrible customer service. DO NOT BUY from company. No respect, no decorum. Sent items for refund. I provided a tracking id from royal mail. Item was signed for. Never received my £60 refund. Never have I ever came across something like this before.

Terrible customer service. Actually no customer service. Do not respond to questions about order. Ask how was my gear when I have not recieved it.

The customer service and product quality are fked up. Recently i ordered 4 hats from them and one was faulty. I am living in Asia and when i asked them for a refund they told me to send it back, but i have to pay for the shipping myself. I was like wtf and lol, the shipping will be even higher than the refund that i would get. Send them pictures also, they did not really care. Don't ever order from them if you live in overseas.

These jerseys are garbage. I paid $100+ for one of their jerseys, just for the decals to peel off after the first wash- in gentle cycle. I would’ve expected that from a knockoff jersey, not from one I bought directly from the site.

zero customer service - I purchased a Minnesota North Star T-Shirt Shirt that was stained and torn. I followed the return guidlins to the letter and no response. I was ripped off! Avoid this company!

Zero customer support. Received a defected jersey and I have to pay for shipping to return it. Shouldn't have to pay for shipping twice because of their mistake.

I don't even want to give 1 star to this horrible online store. 0 customer service at all. I bought a Kobe Bryant jersey with extra charge for 2-day delivery. On the estimated arrival date, this item hadn't even been shipped. And the customer center tell me I have to wait for another couple of days without a clear timeline. This is the worst online shopping experience I have ever had.

I wish I looked at Mitchell & Ness's reviews before I spent $300 on a Ted Williams throwback jersey. It was advertised as 100% wool. And most of my clothing is wool. Merino wool shirts and underwear. Wool pants. Wool socks. I like wool. It breathes in the summer and insulates in the winter. And it lasts longer than cotton if you take care of it properly. But after I spent $300 what arrived didn't quite feel right. It felt like a very low-grade wool. But I overlooked that in my excitement that I finally pulled the trigger on this very expensive shirt and that it fit. I took the tags off and hung it in my closet. A few days later I was going to take it to the dry cleaner and I read the care instructions. Then I noticed it WASN'T 100% Wool. It was only 55% Wool, and 35% POLYESTER and 10% VISCOSE. So Mitchell & Ness FALSELY ADVERTISED a garment as being 100% Wool when it was barely just over half wool, and almost HALF WOVEN GASOLINE. I despise polyester. It is a product made from petroleum. It literally melts into peoples' skin when exposed to flame. It doesn't breathe so it smells like ass when it's worn in the heat. Whereas wool is naturally antimicrobial, polyester is like wearing a petri dish. So I emailed Mitchell & Ness and received a prompt apology. And Jerry said they updated the website with the correct information. But Jerry ignored what I said about making me whole. I said I would take an immediate refund of 45% of my $300 because I paid for 100% wool and only received 55% wool. Or they could immediately refund the entire amount including taxes and shipping as well as send a prepaid package for me to return it Jerry instead only sent a link to for their normal return process. I wrote back to Jerry saying the normal return process was an inconvenience that I wasn't going to go through and that the tags were gone. I explained how that this wasn't a normal return because THEY FALSELY ADVERTISED their product and they shouldn't hold me to some standard when they didn't even follow the law. And I reminded him that fixing their website was a LEGAL OBLIGATION that they had so that doesn't count as making things right with their customer. I let them know if they didn't immediately do what I requested in the first email I'd leave a negative review. And I'd let Red Sox Nation and baseball fans know that instead of dealing with a company that lies about their products and uses low quality fabrics that they should go on MLB.com and purchase a Nike jersey that can be customized for half the price. Like a Red Sox jersey that has a #9 on the back. If I'm going to be stuck wearing something made out of polyester I'd rather it be a better brand who's upfront about it being polyester and at half of the price. And right before I wrote this review I saw that Mitchell & Ness are now owned by Fanatics. So in addition to NEVER purchasing another Bitchell & Mess product, I'll never purchase anything again from Fanatics