Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

Ordered a jersey in mid-March, never arrived. Royal Mail tracking shows the item is lost en route so I contacted M&N's email (they don't bother to give you a customer phone number) but 3 emails over a 2-week period later, they still haven't responded. Noted the email they gave from the order confirmation was from Fanatics so beware of Fanatics too.

I think this company is garbage in terms of quality, and it irks me being belief that most retro or throwback jerseys inevitably end up back to them. They can't create a decent throwback without injecting their logo feces all over it even though they were nowhere to be found during the original heyday of the team jersey and it's maker. Yes. I know they were around, but they were shoveling the same sediment they use to ruin retro apparel by tattooing it everywhere.

I made an order December 30th. It was international so I waited patiently. Since there was no movement by February 4th I contacted them and asked to investigate the shipment. UPS later confirmed that the shipment was disposed of because import charges were allegedly not paid. However, I never received any notification from UPS. no email, no SMS, no letter, no phone call informing me of delivery attempts or any payment required. As a result, I was never given a chance to respond or pay. Mitchell & Ness has confirmed that the package was not delivered, yet they refuse to refund or reship the order, hiding behind internal policies and a 30-day reporting rule. The issue could not reasonably be reported earlier, as I was never informed that there was a problem or that the package would be destroyed. At the end of the day, I paid for goods that I never received. Passing responsibility entirely to the customer when a shipment is destroyed without notification is unacceptable. Very disappointing customer service and resolution. I would strongly caution international customers before ordering.

They sent me a shirt with a bad screen print. I asked to exchange it. They told me they don’t do exchanges, but I could get a refund a buy another one. I mailed the shirt back, and only got a partial refund. They charged me $11 for return shipping. So I paid $11 for them to send me a defective product and now I have nothing to show for it. I won’t shop with them again.

Saw their ad in Instagram and bought a Dodgers jacket from them, size M. Turn out the jacket is in poor quality and it is way too small to fit. I have had at least 10 MLB jackets in the past, only this brand has problem. And they do not accept ex-change, only return. So I wasted 30 dollars for round trip shipping for buying stuff from them, this is a very bad brand bad quality control and very disgusting business practice, I am going to complain them through the MLB.

I placed an order the week before last. They only shipped half my order. The other half had been in the “label created” status for 4 days now. They refuse to believe that they just printed a label and didn’t ship yet and are putting all the blame on UPS. UPS says they never dropped off the package. Customer service is terrible and refuses to just “re-send” my items. Terrible experience.

TERRIBLE. I've loved their products in the past, when they were a small store in Philly. Not anymore. I was gifted a Eagles Varsity Jacket (Princess Diana variety) which I had always wanted. It was of poor, inexpensive material (polyester) and fit poorly. I wrote to return the product. No response. Wrote again. No response. Looked up customer service on line, and got a recorded message that only submissions on-line would be accepted. (I had earlier tried to return to the store UP THE STREET, they would not accept it). I finally got a response and returned today, but was responsible for $30 postage (which I could have walked it up the street for free.). BUYER BEWARE. BUYER BEWARE. DON'T BUY ANYTHING ONLINE. Customer "service" is quite bad, you can't speak to a real person, and the return policy terrible.

Zero customer service. I ordered a sweatshirt 3 days ago with next day business and it hasn't even shipped yet. They do not have a phone number or chat, just an email that goes unanswered.