Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

Placed my order Tuesday and it now Friday and still haven’t even received a tracking number. On top of this, there is no number to call customer support and email responses take 3-5 days.

I ordered a shirt on June 15th and I still have not received my ordered or got a tracking number. This company is trash and I will never order from them again. Today is June 23

The item I received has a very strong odor of moth balls & burnt rubber. I like the item so i washed it thinking the smell would go away. It has not!

Their clothing used be great. Now it’s just cheap quality and all made in China. They have ZERO customer service and the last two times I ordered from them they never sent the packages and I had to send about a dozen emails just for a response.

A stoned-cold criminal enterprise, run by a devious group of arrogant misfits. They will ship you items other than what you ordered, they will ship you incomplete or partial orders without asking your pre-approval, they will bill you for shipping charges on a multi-item order, even when they ship you only one item, they do not answer their telephone line, nor voicemails, nor e-mail messages, they are absolute criminal outlaws that should be avoided at ALL costs.

BUY ELSEWHERE!!! This company might has well state they do not accept returns or exchanges. They make you file a request to return, and I’ve now been waiting several weeks. My 30 day return window has came and gone. The 1 800 number listed in the order confirmation email is non existent. If you call the flagship store, you won’t get an ounce of help other than to be told to send yet ANOTHER email. I will never spend a dime here again and you shouldn’t either. 0/10

Charged me $1300 for an order to which I received no confirmation or invoice. I attempted to contact to ask about charge but they couldn’t provide any sort of invoice or UPS details. Package arrived to me and was returned to sender via UPS. When no refund was issued I called UPS and was advised M&N wouldn’t take return so product was disposed of. I can’t dispute with credit card as the dispute period was burned up trying to sort the situation out with M&N’s terrible customer service. It takes them weeks to respond, if at all, and are no longer accepting phone calls (they didn’t return messages I left anyways). Their near non existent customer service in my experience leads me to the conclusion this company is about producing product in exchange for money and the customer is an unfortunate nuisance. I had ordered from them many times in the past and even recommended them but they had no concern with their customer losing $1300.

Customer service? yeah right. They take 3-5 business days to respond to an email. Have an ongoing return issue since October.. Avoid this company! You were warned. This company will go out of business soon, only reason it hasn't is probably cause of celebrities/athletes supporting them.