mishimoto.comReviews of mishimoto.com

I ordered a transmission cooler from Mishimoto EU and it was a big mistake: first of all, UK its no more in EU, so if you are from EU you will have to pay crazy taxes. Secondly, the cooler i ordered arrived with no packing foam, so it came with some dents and a bent corner; because of this i claim the "LIFETIME WARRANTY" and when the new cooler arrived, it turns out that i MUST pay for duties and taxes ANOTHER TIME, althogh they assured me that it wont need taxes to be payed because they had filled out the documentation stating that it was a warranty replacement part. This result to be a lie because DHL sent me the real documentation and Mishimoto had written that it was a paid piece. Summarizing: don't buy a Mishimoto part because of its Lifetime Warranty if you are from EU, because you will probably end up having problems with it. Sorry for such a long review, but i feel cheated and i don't want the same thing to happen to anyone.

Ordered a product over 6 weeks ago, with no mention of delays when ordering. Then find out that they are moving warehouse and have nothing in place to keep customers updated or to give accurate information. I tried to contact the UK branch with ZERO response. I then contacted Mishimoto US... They might as well not have responded as all they told me was that they were moving warehouse and didn't know anything else. How can you run a global company and not even know what your MAIN EU distribution hub is doing? I then took to social media simply commenting on their Instagram posts after their support would offer no help. All I commented was "When I receive my order that I placed over 5 weeks ago". And instead of dealing with this issue professionally they first deleted my comment, I then put the same comment on their post AGAIN, and they blocked me! I've cancelled my order as I don't think such a poorly managed business should be supported. By the looks of it, I'm not the only one with this issue. STEER CLEAR!

I’ve been waiting for almost 3 months now for a product. Mishimoto say the delay was due to them being closed and another time I was told it was due to them relocating. 3 months on and still nothing, customer service is useless. Will now start the process of getting my money back from these thieves!!

Mishmoto UK (Europe) is shut for a few weeks. They don’t bother telling you this until you chase up your order. If I wanted the part in 3 weeks time I’d order it in 2 weeks time not last week when I needed it. Useless. DO NOT USE

Buyed one for the price of two - "Lifetime Warranty" sounds nice... But in fact - their warranty is not good so avoid as the rest says.. Bought a cooler for my Jeep - I was nice for one year and started to leak. I fighting hard to get my warranty cooler and still dont have it - if I knew this from beginning I would never have bought it Can say that the cooler looks nice - but if they dont last so long and are not better than the orginal coolers then I cant recommend them.... If they not can make a nice product then they should do something else..

Hi, If you are from Continental Europe, do not buy product from Mishimoto.eu, as the product will come from the UK, and you will be charged tax twice, once in UK and once in your country, to which you will have to add import duties. I ended up paying 25% more than if I would have bought the product from a local reseller. And do not expect any help from them later, as you will be the one to blame for ticking all the boxes during the buying process !!! Be warned.

Awful customer service. Ordered a part that couldn't be fitted due to coronavirus. When i could get fitted it was too large for what i needed and i tried to send it back. The item was in the condition they sent it to me and untouched. However they refused to help because i had gone 1 week over ebay return policy. Never buying a mishimoto product again, and will tell others to avoid aswell.

This company makes a terrible product. Do not use MishiMoto on any of your vehicles. I bought a radiator and trans cooler for my 2006 Chevy 2500 HD diesel truck. Eight months later the weld broke on the side of the radiator. I tried to get them to replace the radiator they said sure but I need to pay for shipping which is 150 bucks. Also I will have to pay for labor to take the radiator in and out of the truck. I said that’s crazy all of this is After they sent me the wrong part for my truck. If you want A tax write off put MishiMoto into your vehicle. You will spend more money than you ever spent I’m trying to repair it.