mishimoto.comReviews of mishimoto.com

Omg. What a nite mare. This is the second vehicle that I installed a mishimoto and hoses only to fail , never again, first my radiator cap failed mind you these items are less then one year old. So, I thought I would eliminate through a process of replacing the cap first and then if need be the radiator and hoses, there customer support wants pictures a full test done I’ve explained to there support till I’m blue the face and they persist on wanting more and more information, not worth I’m putting the oem back on which in truth worked fine and I give mishimoto the middle finger.

Purchased two radiators from mishimoto , one for a 52 Chevy styleline and one for a 54 belair that were supposed to be a direct fit , far from the truth, I tried to return them unused and was met with stall tactics be passed along finally I just got fed up and gave up , customer service sucks as well as their product , will not ever recommend mishimoto to anyone again . Save your money and purchase elsewhere many companies make radiators that do fit properly.

Ordered the HD cooling bundle (aluminum radiator, thermostats, hoses, top support bar, 2k+), the transmission cooler $492, and the intercooler $1k, for my 2008 F350 6.4 diesel. Every finned cooling part arrived with shop damage or was a return resold as new instead of open box. The transmission cooler was the wrong one and took 2 weeks of bring ignored to get the correct part shipped. Each kit arrived with incorrect or missing hardware; an example is the trans cooler which has random bolts you don't need, no solution for actually securing it to the radiator (radiator mounts are not threaded, no self locking nuts or clip on nuts which won't work in the right mount anyway because it's thicker than the left.). No instructions in the boxes, the web site says to look under the individual parts for download-able pdf but not all of them have them. The ones they do have are poorly written such as for the trans cooler which shows the bracket marked with an R mounted on both sides in 2 pics. Customer service requests are ignored or replies are flippant, indecipherable, or irrelevant because they didn't read the ticket. Never again.

They claim to have a LIFETIME WARRANTY! Apparently it is only a statement NOT a fact. After a multitude of emails, answering every question with photos, copies of receipts and serial numbers, crickets. What am I looking for? A stupid radiator cap that is made by them to fit the $350 radiator I bought from them that is defective. Good radiator. Very disappointing Lifetime Warranty because it's a lie.

I should have listened to the horror stories online and now I understand why they are known as Sh!timoto. After ordering a simple replacement part, I was sent the wrong item three times. After a month of their incompetence, I requested a refund, since it did not seem like I was ever going to actually get the part I ordered. Sh!timoto stated that I would receive it in 3-5 days, but if you ever received a refund, it usually takes just a couple days to process. It has now been 8 days since I was promised a refund, and to no surprise, I have not received that. I had the misfortune of dealing with shady businesses before, and I am sure their intention was to hope I did not check if the refund was sent, so they could keep my money without actually giving me my order. I recommend anyone to do your research and look for alternative option over this crooked company.

Wrong item sent. Their fault. Emailed their customer svc. They make you pay return for their error! sucks I'll never buy from them again. I do not recommend using them.

I buy radiator from mishimoto no tracking number nothing they don't answer on emails iam disappointed already 1 week pass

Mishimoto customer service and product delivery needs significant improvement. I ordered the specific Oil Catch Can for my truck. I received it about two weeks after I ordered it when "they had it in stock" and I live in a neighboring state of Mishimoto HQ. While I waited for the product, I reviewed the installation instructions along with the company installation video. When I finally received the product, I inventoried it and discovered that not only was it missing three washers. The missing washers along with three screws were supposed to ship loosely within the package. The three screws, however, were screwed into the shipped catch can by a gorilla. All three screws that require a 2.5mm allen wrench were stripped out. With a significant effort I was able to get two of the three screws out but they were obviously unusable. The third screw I had to resort to cutting a straight groove into it and with a straight edge screwdriver loosen the over torqued stripped out screw. I am not used to spending top dollar for equipment that is in need of intensive care. When I called Mishimoto the customer service was no help and they defended themselves stating, "we don't package the equipment." IMO, if you sell it, you are responsible for it. They apologized and indicated that they would immediately get the washers and screws to me. Well, it's 10 later and I am still waiting for the screws. Hopefully their patented product is better than their packing and customer service.