MiroReviews of miro.com

I am extremely disappointed with Miro. I purchased an annual license for $90+, but the experience has been a nightmare for two main reasons: Predatory Billing: I shared a board with a collaborator just so they could view it, and Miro automatically charged me another $90+ for an extra license without any warning or confirmation prompt. Now I am stuck with two licenses and no way to get a refund for the accidental one. There is no transparency in their seating/billing system. False Advertising on Exports: One of the main reasons I paid for the "Pro" version was the "Vector" export option for infinite quality. This is a total lie. The files export pixelated and are unusable for professional work. I ended up having to redo my entire diagram in Microsoft Visio to get the quality I needed. I have spent over $180 on a tool that doesn't deliver what it promises and tricks you into paying for extra seats you don't need. Avoid this if you value your money and need high-quality exports.

I'm very disappointed in Miro. Used to love the product, used to love the brand. I didn't use Miro actively for two years. Today I logged in again to start working on a new project. Things have changed. Miro has become dark... Loads of things that I'm not happy with, but the biggest one is: Could you please guide me on how to remove my credit card details?! Why can I only reactivate my subscription but not remove my credit card details? Zero control.... over my own credit card details. I don't want to call Miro a scam product, but the behavior is scammy.

I actually think Miro is a great program. But the billing system? It’s a total scam. I’m an independent online English teacher. I bought what I thought was a simple $96/year plan for one person — just me. Then, when I tried to share my boards with my students, I used the “add team members” option, not realizing it would automatically create paid licenses for each student. There was no warning, no confirmation screen, no feedback of any kind — just an automatic invoice for over $1,750. When I contacted support, they sent a long message explaining that this was my fault and that I’d need to pay for all 20 users. They even wrote, “Please make sure your card has sufficient funds,” which honestly felt like a threat. And judging by the reviews here, this is a common problem that Miro already knows about — yet they do nothing to fix it. I’ve changed my team back to one person and will not be paying this amount, I'm lucky my card didn't have money on it. It’s absurd that Miro allows something like this to happen automatically, especially to new users. It’s a shame, because the product itself is excellent, but the predatory billing practices destroy any trust I had in the company.

Awful website that it’s impossible to decipher. Also shockingly bad information about what’s included in various subscription offers. Difficult to cancel a subscription, impossible to get a refund despite the fact that the plan is not fit for purpose. I won’t be back!

Absolutely shocked - I haven't used my MIRO account in awhile and saw a receipt for almost $500 for a Teams account I never purchased. Going into my account and reviewing my billing history, saw I had a charge for a Teams account - again, one I hadn't purchased - back in April. I don't even recall seeing it but if I had, I must have assumed it was a renewal charge as it's automatically charged to my credit card. Just emailed billing support right away to contest these charges. Now reading that others have had issues with billing and unauthorized product charges, and getting someone to talk to to rectify the issue, I'm hoping this route will get me someone from the company to resolve this matter ASAP.

I was overcharged, and tried to engage with customer support to rectify the situation. They made it hard to contact a human, and the human refused to help. A quick search shows it's not uncommon. Avoid.

Das ist tatsächlich mein allererster Review und ich hätte mir gewünscht, er wäre positiver. Nach über 100+ Stunden Arbeit auf einem Board, das sich nun weigert überhaupt noch zu laden, frage ich mich ernsthaft, wie so ein Produkt überhaupt das Licht der Welt erblicken konnte. Das Preismodell ist, lächerlich, purer Karneval, unterhaltsamer als jede Comedy-Show. Aber hey, vielleicht ist es mein Fehler, nicht gleich bei Papier geblieben zu sein. Ich hoffe ihr geht konkurs.

horrible experience i deleted my account and they still charged me 2217 dollars and they have no support. they use fraudulent methods to take money from you. and you can't stop it unless you block your card.