MiroReviews of miro.com

The software works well but they allow anyone to add themselves to your team without your permission, and then bill you for their use of the service. There is no straightforward way to return people to free accounts. There is no customer service contact information, or straightforward way to get support with your account. The fee model is therefore verging on a scam, where account admins do not have control over the budget for their own projects. Although we appreciate the functionality of the Board, we will be transitioning our organisation to a different service because of persistent difficulties with people upgrading accounts without us being able to remove them. I have lost perhaps a dozen hours of my life trying to follow up and make sure people have the accounts/permissions they need, but the system makes it nearly impossible.

Just to confirm what others are saying on this site. What used to be a decent product has become nothing but a charging scam. I paid up front for a year, produced one board, sent a link to team members to view it, and I was charged the equivalent of 11 yearly licences without once being told that I would be charged, let along approving the charges. Also it appears the only way to avoid further payments of $00s is to delete everything, losing in my case many days of work.

i was writing my topic for my exam, and then i want to sign in to saved my progress. and after that it just gone, literally gone

The system for charging for sharing/teams/etc is poorly explained and is a complete and absolute scam. Without you realizing it, your subscription price can multiply. Stay away from these people.

Don't trust the "life long free plan" - just not true - suddenly you can not edit your board anymore and the only way to get in touch is with a paid plan... Bye Bye Miro this world does not need companies like you anymore

I lost three entire boards with years of works because of their stupid login with google access page which mislead me to delete the wrong account. No possibility to recover anything because customer support is non existent unless you pay. Awful experience

Usless without suscription

Utilisatrice régulière de Miro, je suis très déçue par le support client. Malgré plusieurs demandes d’assistance et relances, je n’ai obtenu aucune réponse à ce jour. L’outil est performant, mais l’absence totale de suivi lorsqu’un problème survient est problématique, surtout pour des utilisateurs professionnels. J’espère qu’une solution pourra être apportée rapidement.