Emma
Quality is atrocious
One star. Avoid. This is a scam. I ordered a Heated Rivalry themed sweatshirt from Mirabelless after seeing high-quality Instagram ads. The design looked detailed, crisp, and true to the book. What arrived was nothing like what was advertised. The sweatshirt itself was basic, but the printing was atrocious. Every decal was blurry, stretched, uneven, and poorly printed. These were not minor flaws. The designs were hard to read, which completely ruins a fandom-specific item that relies on clear, recognisable details. The ink quality and alignment were genuinely terrible. The advertised product versus what was delivered does not match. This is classic bait-and-switch. I contacted customer service assuming it was a misprint. They told me the quality was “aligned with expectations” and that I was not entitled to compensation. They offered a $3 USD refund. When I said I did not want a refund and asked for a replacement, they told me it would cost $50 USD to ship a new one. Completely unreasonable. They later increased the refund to $5 USD, which only made it clearer they had no interest in resolving the issue. Once they have your money, they are done. No accountability, no quality control, no customer care. If you are reading this before buying, learn from my mistake. The ads are misleading, the product quality is poor, and the customer service is dismissive. Do not buy from this site.