First of all it took way to long to ship but that was not the biggest problem. I have ordered Scream Cream in the past for my wife from another pharmacy in the past and the stuff worked extremely well. The Mintrx scream cream is almost like they forgot to put any medication in the base. I mean literally zero affect! We have tried it 4 times and literally got no benefit! Oh well. Back to the other pharmacy!
Response from MintRx PharmacyDec 17, 2020
Hi Brian,
We are sorry to hear that you are not satisfied with the service and product that you received from MintRx. We’d like to make this right!
Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak to our Client Care Manager, Ray. His cell is 786-663-2681 or email to [email protected]
RL
Ron L.
What happened Mint??
After getting multiple orders on time and correct..I haven't received my last order and its been months..I did talk to somebody at Mint and they said that they were going to re-ship it again...but nothing!!
..
Response from MintRx PharmacySep 18, 2020
Hi Ron, we did re-ship your package on 8/20 and it appears to have been received and signed for by the initials "RL" on 8/24/20. Please contact us at 866-855-6468 if you did not receive your package.
TO
Tom
Not too impressed
Incorrectly sent product I did not buy and charged my credit card. Product shipped was not even the item shown on the invoice. Took time off work and extra expense to ship back. I'm sure I'll get the cost back, but pretty frustrating with emails, calls and time.
Response from MintRx PharmacyAug 27, 2020
We are very sorry for your poor experience with our team. As we pride ourselves on providing excellent customer service, it truly pains us when we have failed a customer the way we did you. After extensive research, we have learned that the errors began with a new Client Care Team Member misunderstanding what it was that you were wanting to order. We greatly apologize for this miscommunication and error on our Client Care Team Member's part. Your poor experience is important enough to us that our Client Care Manager personally called you and even provided you his cell phone number. He refunded your money for the initial order, he refunded the shipping cost that you incurred, and he even offered to send you the correct product at no charge. When we make mistakes, we can't go back. What we can do is learn from our mistakes, make it right, and move forward with increasingly improved customer service. We sincerely appreciate your bringing this matter to our attention. If we aren't aware that a mistake has been made we can't fix it. We hope that you are satisfied with how we resolved the issue and hope that you are safe amidst this upcoming hurricane.
DE
Dennis
Bad place for Canadians to buy…
Bad place for Canadians to buy anything, they don't deliver across the border, too far I guess. Prices are good but I can't say the products are because I didn't get to try them.
Response from MintRx PharmacyAug 27, 2020
You are correct, we are only licensed to distribute prescription medication in the United States. I'm very sorry that we cannot help you.
DC
Doroteo C.
Order - No Show
I placed my order on 7/15/20. Today is 8/11/20. I have yet to receive my order.
Response from MintRx PharmacyAug 28, 2020
Hi Mr Collado our client care team has been trying to reach you regarding your order, we have not charged you for your order and we do not charge for prescription product orders until you have been approved for the prescription product from our provider or you provide your own prescription. Please contact our client care team to learn about your treatment outcome and we will be happy to inform you of the next step you should take. 866-855-6468 - Thank you!
WW
William W.
If I could give zero stars I would
If I could give zero stars I would.
Slow automated responses. Still have not received my order.
Asking for my Rx which I uploaded twice.
Asked for a refund, guess what? No reply.
Stay away from this site.
Response from MintRx PharmacyAug 28, 2020
Hi Mr Walsh we are very sorry for your experience so far with ordering your prescription product. We greatly apologize for any miscommunication with our team in efforts to confirm your current prescription with your provider. Now that we have talked with you about your order and the events that took place all has now been remedied and we are more than happy to personally assist you with your next purchase. Thank you for taking the time to speak with us regarding your experience and answering all or our questions, we do appreciate your time in doing so. We look forward to assisting you with your future orders.
EV
Elderize Von-Schilling W.
Horrible client services and unethical
Horrible client services, they promise COVID tests for free on-site and then charge $50 without notice. Katie, always punctual, never addresses your concerns..instead she differs the question with complete different topic altogether. Not trustworthy and the BHRT program is rubbish! DHEA can be bought anywhere and is only a precursor to hormones. Don't waste your time or money here. You will have more issues than just your hormones to deal with.
Update: there was never any confusion on my side, but I have endless email and text message threads proving that even the most uncomplicated questions could not be answered. I also have screenshots from my orders that holds COVID test marked FREE...🤔😳 Whom ever you are, it is easy to profess anything as you have done here, but quite a different story to fulfill it. Looking at countless reviews you have more unhappy clients beating down your door then happy ones. 🙄
Response from MintRx PharmacyAug 27, 2020
Hello Ms Von-Schilling Worth, we are sorry that you had a disappointing experience with us. With that said, I would also like to take this opportunity to address your concerns. Our company offered patients the opportunity to pre-order at-home COVID tests on our website. They were not offered for free. You were never charged $50. I confirmed this with our accounting department. Katie has had multiple positive comments about her quality of customer service. I was surprised to learn that you had a negative experience with her. I'm not quite certain what your comment meant as Katie is quite knowledgable with our products and our services. The BHRT program was designed in partnership with Dr Katie Discepola, an expert in the field of women's hormones for the past 30 years. This program provides women the opportunity to balance their hormones through continual lab testing, physician consultations and medication. It is a convenient, affordable, and life-changing service as commented by our many happy clients. DHEA is a supplement that may be included in a patient's BHRT program depending on their hormone levels. Studies have shown that DHEA increases testosterone in women. While it is readily available as a supplement, self-medicating by guessing what strength you need is not recommended. This is why we continuously test our client's hormones, provide them a combination of prescription medication and supplements, then re-test them again to determine how their hormone levels have progressed. We have incorporated DHEA into our program as an initial treatment for increasing testosterone levels in women as it has fewer side effects than testosterone. We hope this additional information has helped to clear up some of the confusion that you experienced and we appreciate your taking the time to share your concerns with us.
BB
Bill B.
Never received my order
Never received my order
Response from MintRx PharmacyJul 29, 2020
Hi Bill we see that you your order was approved and shipped to you on July 16th - Thank You! Let us know what you think about your product.
