Gave me 3 day headache .
Have not experienced that with other brands
Response from MintRx PharmacyMar 8, 2020
Hi Ivan we are sorry to hear that you experienced a headache. This can happen and it sounds like we should revisit your product and dosage. Please call us at 866-855-6468 and our Client Care team will help you with a different product.
JO
Jo
Dysfunctional Unorganized Business
**Update*** In response to their response. ** My payment DID go through and they refunded it (fortunately promptly enough) when I asked to have it cancelled a week later. So either they are further showing how dysfunctional they are or they are lying to try to have some excuse for their dysfunction. After reading many of the other reviews here it is clear they lie and blame the customer. They quite literally processed my payment and did nothing. There was no “next steps” to schedule the call and my order just sits there. I believe this is the same for all the other negative reviews. It’s probably good if you already have a prescription but if not, they claim the Dr will do a virtual call and charge you but then it’s apparently on you to figure our what you need to do next. You have to chase them down to schedule said call. Most websites have a Step 1, - place your order, Step 2 click this link to schedule your Appointment. Step 3 Once your appointment is complete, your order will ship within x # of days. If you need to check back to schedule, just log in to your account and our system will prompt you for the next step. Most websites also send an email with instructions and next steps. Not them. They take your money and do nothing, leaving it up to you to figure out who and what number to call. Like what seems to be most other negative reviews, nothing happens until you start wondering where your order is and when you ask for status, they tell you they have been waiting on you this whole time. Then when someone complains, they lie and say we don’t take payment until it ships which I can show my bank statement as proof. Or in my case, they claimed it was waiting because my payment didn’t go through. Those are all lies. It is so sad to see such a dysfunctional company in today’s day and age of technology and worse how they lie and blame the customers instead of getting their act straight and owning up to their shortcomings. I wish they would just admit that their process wasn’t great and they have fixed it or are working on it. That’s what a company with integrity does. You won’t find integrity here.
They are a very unorganized business. I don’t trust them at all. Try to find anything on their website about shipping times, order tracking, etc and you’ll have a good challenge. I ended up canceling my order after a week when I realized it’s still sitting there waiting for something to be done (on their end). No one knew what was happened until I asked for the tracking number. Then they noticed they had to do something but they couldn’t say how long it would take. I then cancelled my order. They are so dysfunctional that they later responded to my chat a few days later asking if I cancelled. They now send me an email to review my purchase which I cancelled and never did receive. I would stay away from this company. I was looking for convenience but you won’t find that here.
Response from MintRx PharmacyMar 8, 2020
Hi Jo, we looked up your order and see that you did not place payment information into your order. We are happy to ship your product but we will need payment first. Our Customer Care team will contact you again for your payment, thank you
CH
ChipC
Still haven’t received my order
Still haven’t received my order. Teledoc missed two appointments. Customer service said another would reach out. Starting to think this is a scam.
Response from MintRx PharmacyMar 8, 2020
Hi Chip, we are not Teledoc but we will be more than happy to assist you with placing an order with us. Please call our Client Care team at 866-855-6468 and we will take good care of you!
JF
John F.
I waited a month to hear from someone…
I waited a month to hear from someone and then they told me they don’t have my prescription. You can’t call a number they said we’re only able to communicate through text. I requested my money back and haven’t heard back from them since then, buy it’s only been 12 hours
Response from MintRx PharmacyMar 8, 2020
Hi John, yes it appears that we do not have your prescription and thank you for letting us know. Client Care is currently checking on your chart and will be in contact first thing Monday. Thank you for letting us know!
DD
DD
Have not received order or communique…
Have not received order or communique as to why it is held up.
Response from MintRx PharmacyMar 8, 2020
Hi DD, we checked your order history and the reason for the delay was due to missing information that we needed from you in order to complete your medical chart and get you treated by our online providers. Please understand that we abide by all telemedicine and pharmacy laws. Call us at 866-855-6468 and we will be happy to assist you with completion of your order.
RO
Ron
4 star service
I'm on the opposite end of the country as Mint Pharmacy. When I order from them it arrives very quickly.
Response from MintRx PharmacyMar 8, 2020
Hi Ron, thank you for the excellent shout out but we think you meant to leave "5" stars!! Thanks for the feedback though, we do appreciate it!
KM
katie M.
I never received my order.
I never received my order.
Response from MintRx PharmacyMar 8, 2020
Hi Katie, we checked your order history and the reason for the delay was due to missing information that we needed from you in order to complete your medical chart and get you treated by our online providers. Please understand that we abide by all telemedicine and pharmacy laws. Call us at 866-855-6468 and we will be happy to assist you with completion of your order.
MB
Martin B.
Haven't received my material
Haven't received my material. Going to cancel ordre. Sorry.
Response from MintRx PharmacyMar 8, 2020
Hi Martin, we checked your order history and the reason for the delay was due to missing information that we needed from you in order to complete your medical chart and get you treated by our online providers. Please understand that we abide by all telemedicine and pharmacy laws. Call us at 866-855-6468 and we will be happy to assist you with completion of your order.