MinocustomReviews of minocustom.com

Response from MinocustomMar 16, 2026

Dear Customer, Thank you for reaching out to us. We sincerely apologize for the inconvenience regarding the 50% discount not being provided after your subscription sign-up. We would be happy to provide you with the first-order discount as advertised. Please contact our customer service team with the details of your order, including the number of items you wish to purchase, so we can apply the discount for you. Best regards, Minocustom Team

Response from MinocustomFeb 25, 2026

Dear Customer, Please accept our sincerest apologies for the delay in responding to your emails. Our team has just returned from a holiday break yesterday, which resulted in a backlog of inquiries and a delay in our communication with you. We would like to inform you that we sent a response to your inquiry yesterday. We deeply regret any frustration or concern this delay may have caused regarding your order status. If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are here to help. Best regards, Minocustom Team

Response from MinocustomJan 19, 2026

Dear Customer: Thank you for sharing your experience—we sincerely apologize—regarding the issue with your package. This is completely unacceptable. We will take full responsibility and provide you with a satisfactory solution. Please reply with your order number and email us. We will immediately launch an internal investigation to ensure this incident does not happen again—because no customer should experience this. You deserve better service. Sincerely, Minocustom Customer Service Team

Response from MinocustomJan 4, 2026

Dear Customer: Thank you so much for taking the time to share your shopping experience, even if it was frustrating. We sincerely apologize for the delay in your order. We deeply regret that this fell short of our promised service standards. To better understand your specific situation (including verifying production cycles and carrier handover), please provide your order information here so we can verify and better assist you. You can also contact us by email; we'd be happy to help. We are committed to providing you with satisfactory service and solutions. Again, we sincerely apologize for the disappointment and failure to live up to your trust. Minocustom

Response from MinocustomDec 26, 2025

Dear Customer: We sincerely apologize for this unpleasant shopping experience. During the shopping season, our website uses an automatic discount system. This discount cannot be used in conjunction with a promo code, which is why you encountered this problem. You can turn off automatic discounts and choose to use a promo code instead. Alternatively, you can contact us via email, and we will reply as soon as possible. Please reply to the email with your order number and your desired solution, and we will handle it immediately. We sincerely apologize for the poor inventory management, shipping delays, and the additional holiday stress we caused you. This is not our usual service standard—we promise to resolve your issue quickly and properly. Thank you! Minocustom