MinocustomReviews of minocustom.com

Response from MinocustomApr 22, 2026

Dear Royal Allen, We sincerely apologize for the significant delay in delivering your order and for the frustration this has caused, especially since you opted for rush delivery. This is certainly not the level of service we strive to provide. To help us investigate this matter thoroughly and understand what went wrong with your shipment, could you please provide us with your order number? Once we have this information, our team will look into the details of your case immediately. Please rest assured that we are committed to providing you with a satisfactory solution. Our customer service team is ready to assist you in resolving this issue as quickly as possible. Thank you for your patience and for bringing this to our attention. Best regards, Minocustom Team

Response from MinocustomApr 20, 2026

Dear Customer: Thank you for contacting us regarding your order of 4 shirts on March 12th. We sincerely apologize for the shipping delay and the fact that you have not yet received any shipping information. To help us further investigate this matter and provide you with accurate updates, please reply to this comment with your order number or other relevant information. We hope to resolve this issue for you as soon as possible. Thank you for your patience and we look forward to your reply. Sincerely, Minocustom Team

Response from MinocustomApr 15, 2026

Dear Customer: We sincerely apologize for the unpleasant experience you had using our products and services. We deeply regret the long wait times, unsatisfactory product quality and sizing, and shortcomings in our customer service team—this is far from our usual service standards. Please reply to this comment with your order number and relevant details to our official customer service email address. Our professional team will follow up on your situation immediately and provide you with a satisfactory solution as soon as possible. We value every customer's feedback and will do our utmost to resolve your issue properly. Thank you for your patience and understanding. Sincerely, Minocustom Team

Response from MinocustomApr 13, 2026

Dear Customer, We sincerely apologize for the negative experience you have had with our customer service and the quality concern regarding your recent order. We understand your frustration regarding the printing issue and the resolution previously offered. To help us investigate this matter further and provide a more suitable solution, please reply to this email with your order number. Our support team will prioritize your case and work closely with you to resolve this issue to your satisfaction. Thank you for your patience and for bringing this to our attention. Best regards, Minocustom Team

Response from MinocustomApr 8, 2026

Dear Customer: Thank you for your valuable feedback. We sincerely apologize for any negative impression you may have had regarding our service. We take intellectual property and the rights of original artists very seriously. Please rest assured that we are conducting an internal investigation into the issues you raised to ensure that all our operations adhere to ethical standards and respect original works. Your feedback is crucial to maintaining our service quality, and we are deeply grateful for it. Thank you for your patience and understanding. Sincerely, Minocustom Team

Response from MinocustomApr 1, 2026

Dear Customer: Thank you for contacting us regarding your recent order MCT15660. We sincerely apologize for any issues you encountered while visiting our website and tracking your shipment. Our website is currently functioning normally, and we apologize for any inconvenience this may have caused. Regarding your feedback about the hat's color, we would like to explain that this product undergoes a special washing process. This process aims to create a unique texture and tone; therefore, the hat's color is not pure black, but a washed black that will appear dark gray under certain lighting conditions. We regret that this product did not fully meet your expectations. If you have any questions about your purchase or need any assistance, please feel free to contact us via email. Sincerely, Minocustom Team

Response from MinocustomMar 24, 2026

Dear Customer: We sincerely apologize for the delayed shipment and missing tracking information for your order placed on February 16th. We understand your decision to request a refund due to the long waiting time. To resolve your issue as quickly as possible, please provide your order number. Please send this information to our customer service email address so we can locate your transaction record and process your refund request. We are very sorry for your unpleasant experience. Sincerely, Minocustom Team

Response from MinocustomMar 24, 2026

Dear Customer: We sincerely apologize for the delay in processing your order and for not communicating with you in a timely manner. We understand your dissatisfaction and deeply regret any inconvenience caused. Regarding your order MCT12561, we are pleased to inform you that it has been shipped. The delayed shipment was due to an unexpected surge in demand for our vests, resulting in a temporary stock shortage. We have expedited the production process to ensure your item is shipped as soon as possible. We have sent a shipping confirmation email containing tracking information to your registered email address. To compensate for the inconvenience caused by this delay, we will offer you a partial refund. Please contact our customer service team via email to process your refund. Sincerely, Minocustom Team