MiniLabstersReviews of minilabsters.com

Response from MiniLabstersDec 19, 2023

Hey Joakim, Thank you for your feedback. I wanted to start off with that there might have been a miss understanding. We don't try and remove negative reviews, but we did request more information. Usually 3 days are given to send in information such as email and order number. This is in order for us to be able to investigate the situation better. If no response is given it's possible Trustpilot removes the review, as it could not be confirmed. However, that's Trustpilots policies to try and keep only authentic reviews on the platform, not ours. Trustpilots review verification process aside. I've checked the order and I can confirm the order was for "The Minisystem" and not "The Miniscope". Which is a different product. We're not able to add any product to a cart which, was not added manually by the customer, nor do and we have any way of charging for a product which was not agreed to by the customer at checkout. It seems you did receive the correct product for your order, which in this case was "The Minisystem". However, I do see that they two products can be mixed, and you seem to have ordered the incorrect product by mistake. We'd happily resend you a Miniscope, free of charge, to try and sort out this situation. I've sent you an email, we'll keep in touch! Best Regards, Marcus | MiniLabsters

Response from MiniLabstersDec 19, 2023

Hey Sayaka, First of all thank you for your feedback! I've checked it out and there seems to have been a miss understanding. The $28 is the price of *each*, when buying the 2-pack. Which makes the total of the 2-pack $56. As of writing this we have a sale, which is why it's $2 cheaper than what you paid for yours. But it's not the $30 difference, maybe it feels better knowing you didn't over-pay that much at least! I'll be forwarding this to the team as I do understand the "price each" can be confusing, and I'm sure you're not the only one who has experienced this! As for the shipping your order was actually shipped from Sweden (which is where we're based), and it seems to have gotten caught in the Christmas shopping delays unfortunately. Sorry about that! If you've got any additional feedback regarding the product itself, please send us an email with additional details. We really do appreciate all the feedback, so that we can improve! Best Regards, Marcus | MiniLabsters