MindgraspReviews of mindgrasp.ai

I signed up for Mindgrasp believing I was using a free trial. At no point did I receive a clear or prominent email or in-app reminder warning that the trial was ending or that an annual subscription costing over $100 would be charged automatically. On December 30, 2025, I discovered that my account had been charged. I contacted Mindgrasp support immediately and canceled the subscription right away. I have barely used the service since the charge. As a student with a limited budget, this unexpected billing caused significant stress. While I understand that terms and conditions may mention auto-renewal, I believe that charging a large annual fee without a trial-ending reminder is not transparent or user-friendly. I am sharing this experience so that other users—especially students—are aware of how the free trial transitions into a paid plan. I hope Mindgrasp improves transparency and handles refund requests more fairly in situations like this.

Has been charging my card for 3 years and doesn't respond to emails, so I can't cancel my "subscription" that I have never used.

If I could give this company 0 stars, I would. The product itself is buggy and overall okay. However, I canceled my subscription back in October and was just charged again??? I am not the only one, and apparently, they have done this to hundreds of other people. It is super scummy and predatory to sell this product to college students only to go around and steal money from their customers. There isn't an easy option to cancel; they ask you at least five different times if you want to cancel, and it then directs you to a JotForm. However, in their terms and agreements, there is a clause saying that unless you cancel by sending an email to them, the form is invalid. Even then, people are still getting charged. So if you were wrongfully charged, here are your options: report the transaction to your credit/debit card company and open a case with them, be very consistent about emailing them, or, in a worst-case scenario, get a new card.

IMPOSSIBLE TO CANCEL! First you have to click through 5 so pages to confirm that "you understood", then you need to fill in a form with tons of required fields to explain yourself to cancel but this is not the worst part! After all these busy work they ask you to SEND AN EMAIL to cancel. Do not pity this type of scammy practices. Given how difficult they made their process, if they fail to respond in time and do another charge, do an IMMEDIATE CHARGEBACK. This is precisely the type of business that needs to be out of payment networks, if they are not making it as easy to cancel as they take your money.

Signed up for free trial in 2024 and subsequently cancelled my trial. Last month I was suddenly charged for subscription from the period of July - Aug 2025??? Worst part is there’s no way to access your Mindgrasp account to delete your info or unsubscribe (which I technically already did), you’ll just be stuck on the paywall screen. Emailed “customer service” four times and emailed some of their employees’ direct company emails politely asking for help to refund, to no reply. Finally filed a dispute and changed my bank card. Writing this review today because I just got an email that they tried charging my (now non-existent) card AGAIN. So clearly they’re aware that they’re charging random users willy-nilly. I guess their employees are just trying to make a quick buck. They still have the audacity to continue recruiting on LinkedIn too. Though it seems they are suddenly ramping up their fraudulent activities after a year?? Because I’m starting to receive marketing emails that I never used to before. This is happening to a bunch of old Mindgrasp users on Reddit too. Anyway, I contacted my bank and lawyer and the University of Maryland, which seems to be where their founders and most of the employees (basically just a bunch of university kids running the scam), will update if I hear back.

AVOID AT ALL COSTS!!! I briefly made an account back in 2023, and cancelled. And all of a sudden, TWO YEARS LATER, they've randomly started charging my card?! Twice in one month! And I'm also getting all their newsletter emails too like I've just signed up. It's crazy. I have emailed them four times so far in the last 3 weeks with no response. I also just said in my most recent email that I will not stop emailing until they fix this, and I will also leave bad reviews everywhere so other people know to be aware of what a scam their company is. Totally shady and fraudulent. I just don't get how someone who works there must've gone through a list of prior customers and decided to start charging them again for nothing?! Surely this is illegal.

Awful company I have not used there services for over a year and have charged me this month and they do not reply to emails when you mention they took an unauthorised payment. I will be making a dispute to my bank to get this payment refunded and the company blocked as it is the second time this month they have done this. Please don’t use their services better to just stick with Chat GPT or Co Pilot Nina.

I am reporting a serious and ongoing billing issue. I canceled my account on February 18, and I have email confirmation proving the cancellation. Despite this, the company has been attempting to charge my payment method every 3 days since December 9 up to today. I was never informed of any outstanding balance at the time of cancellation, nor was any invoice or payment failure notice properly communicated. Repeated charge attempts after a confirmed cancellation, without transparent billing records, are unacceptable and raise serious concerns about the company’s billing practices and compliance with consumer protection standards. I am sharing this experience to warn other users and to request immediate clarification and accountability from the company.