MindgraspReviews of mindgrasp.ai

I accessed the free trail for Mindgrasp, and I thought I had unsubscribed within the timeframe. However, I was still charged the annual subscription. The lack of transparency and flexibility of the refund process is a red flag for any company. It proves they rely on trapping college students rather than banking on the reliability of their service. I'm undergoing a dispute with my credit card company right now, but I recommend staying away from Mindgrasp.

They Chargen me 107$ for the free trial and than tried to scam me. Ich got my money back because i filed a dispute on paypal. Never again it is a scam and the Service Bad.

Can only provide 1 version of notes. Cannot regenerate. Notes are too much and not structured appropriately for studying.

Scam company that will charge an annual fee of over $100 without telling you. I signed up for a trial and was under the impression it was canceled. Now I am disputing with Amex about their deceptive practice. Read Reddit reviews- I do not recommend this dishonest company.

The tool itself is fine, but the business model lacks transparency and feels designed to trap users in subscriptions. Customer service replies with long, sugar-coated emails that give the appearance of helping, but in reality they hide behind policy and avoid offering real solutions. The mismatch between the “warm” tone of their emails and the inflexible decisions behind them makes the whole experience feel dismissive and patronizing. Once you push back, they stop replying altogether. Overall, it feels untrustworthy.

To summarize: I attempted to work with Mindgrasp’s Customer Service department to resolve an issue but I could not make any progress. I signed up for Mindgrasp and paid $12.99 for their Scholar package/solution. When I tried to upload my course's PDF file to the site, Mindgrasp could not process it due to technical issue(s) on their end (my PDF file's size was apparently too big—it was around 50 MB). After contacting Mindgrasp about the issue, my PDF file was split into five separate parts by them to make it easier for their AI to process it; however, after uploading the first part, I could not upload the remaining four parts due to a file upload limit on my account. Their site asked me to upgrade to their Premium package/solution to remove the limit (as of the time of writing, the Scholar package/solution now allows unlimited file uploads; however, it did not allow this previously). The issue here is that I was not uploading multiple PDF files for multiple courses, I was trying to upload one PDF file for one course, which was split into five parts by Mindgrasp’s staff. When I asked Mindgrasp’s Customer Service department to remove the file upload limit on my account so that I could upload the remaining four parts, they told me that they were waiting for “management's response”. I did not receive either an affirmative or negative response from them about this issue for seven days, at which point, I asked them for a refund since I could not use their software to study—and they did not reply back to this email either.

Evaluating the product on a trial license was a disaster. The support experience was very poor so I wasted a few hours of my life trying to get it to watch a recoring of an onine training session. It failed with an error message that had nonsense reasons from the support pages. What a waste of my time. I have unsubscribed.